Forum Discussion

TheRob's avatar
TheRob
Trusted User
2 years ago

W1 Total salary, wages and other payments does not equal payroll Register or Payroll Activity summary total.

I am trying to work out why there is a difference between the "W1 Total salary, wages and other payments" total, which, for August, autogenerates to $144,788 on the Activity Statement, whereas the "P...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi TheRob, 

 

Thanks for posting. 

 

I'm sorry to hear about your experience. I understand how important the activity statement is for any business. There are a couple of customers that reported the same issue, the BAS portal seems to not include all payroll categories of the file in the report. Investigation into this issue is currently being done. In the meantime, we recommend manually entering the figures or doing a manual BAS reporting. 

 

We appreciate your patience in this matter. Let us know if you require any other assistance. We're happy to help. 

 

Cheers, 

Genreve

TessMettro's avatar
TessMettro
Member
2 years ago

Hi.  Has this issue been rectified.  My W1 is only showing 2 months not the 3 months for quarterly reporting.  Thanks, Tess

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi TessMettro, 

     

    Thanks for posting your concern, 

     

    In my understanding, if your BAS frequency is set for quarterly the report should include values for all 3 months. Since this is auto-filled data, I'm assuming that you create your BAS report using the Online BAS. I would suggest opening the setting to see if all the values in W1 are included and clicking the Update from Ledger button. 

     

    If this does not correct any of the values, please send me a private message containing screenshots and we'll investigate further. 

     

    If you have any other concerns, feel free to post again in the forum. We're happy to help. 

     

    Thanks,

    Genreve

    • TheRob's avatar
      TheRob
      Trusted User
      2 years ago

      Hi, thanks for your comments. I'd love to send you a private message but can't figure out how to do it. 

      As an overview, I have 3 sources of information. The Taxes total is correct on all 3 but the Wages Totals disagree:

      1) The Payroll Activity Summary for the period 1/9/2023 to 30/9/2023 on my desktop version MYOB, gives a total of about $182k

      2) the BAS reporting function on-line steps through the Setup, GST report, prior period adjustments and when I get to the Finalise report, the W1 total is also $182k

      3) On the desktop version, which is where I usually process my BAS, I choose Accounts>Prepare BAS>Prepare Stattement>Select the Sep 30 Period End and there, the W1 Total is 119645

       

      Usually, I overtype the W1 figure with the figure extracted from the report. What should I do to fix so it matches the other two reporting options?

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi TheRob, 

         

        Thanks for the response and the added details. 

         

        I hope you are well. I have granted your email address the ability to send private messages here in the forum. Feel free to send the information to explain your concern. 

         

        We look forward to assisting you. 

         

        Thanks,

        Genreve

         

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