Forum Discussion

ninthavenue's avatar
ninthavenue
3 years ago

when i process payroll it shows up as zero

When i process payroll it shows up as zero. This has happened before and MYOB had to run scripts on my file but i am trying to get someone to speak to that can do this
Melisa_D
Tracey_H
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi ninthavenue,

     

    Thank you for letting us know. 

     

    Thanks for providing those details. 

     

    I've just run a script over your files that should correct errors like these. Please close, then reopen your software for the effects of the script to apply. 

     

    Please let me know if the issue persists. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

highettyc's avatar
highettyc
Experienced User

Hi Sam_R 

We are having exactly the same problem and I have been trying to speak to someone at Myob about this since Friday last week.

It is impossible to get through to a payroll expert at Myob. Promised call backs have not happened and even though this problem was acknowledged in the community forum nothing was done about it. 

 

 

 

 

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi highettyc,

 

Sorry to hear you haven't been able to resolve this issue yet. 

 

If you could please provide the last 4-digits of your serial number + Company File ID this relates to (Help>About MYOB AccountRight>Company File ID:__), I'd be more than happy to assist with this. 

  • highettyc's avatar
    highettyc
    Experienced User
    3 years ago

    Hi Sam_R 

     

    last four digits of our serial no. are 7923, company file ID is 1

     

    thanks

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi highettyc,

       

      Thanks for providing those details. 

       

      I've just run a script over your files that should correct errors like these. Please close, then reopen your software for the effects of the script to apply. 

       

      Please let me know if the issue persists. 

      • highettyc's avatar
        highettyc
        Experienced User
        3 years ago

        Hi Sam_R

         

        All good now - thanks for your help!

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