Forum Discussion

VB4's avatar
VB4
2 years ago

Whoops we have hit a snag - PaySuper

I tried to set up PaySuper and got to the last step where they are going to deposit 1c in the bank account and I got the message 'Whoops we have hit a snag'.    I signed out, cleared the browser hi...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi VB4,

 

Thanks for reaching out and welcome to Community Forum 

 

Sorry to hear about your troubles trying to apply for Super. There are a lot of possible reasons that may hinder you from processing your application. I would love to check this for you. For us to check on this, please send me a private message containing the following:

  • Serial number 
  • Full name and email address
  • Company name 
  • Company File ID
  • Screenshot of the error message

We look forward to your response. 

 

Cheers, 

Genreve

VB41's avatar
VB41
2 years ago

Hi there

 

I cannot seem to send you a private message. I have asked a colleague to send a message on my behalf. 

 

I look forward to your response. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi VB4 

    Just want to follow up if you're still having this issue? If so, On the first page please enter the ABN without any space to verify your MYOB. 

    Regards,
    Earl

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