YTD STP report with different totals

Hi Accounts12341,

Appreciate the screenshot you've shared. To find the $94 discrepancy between your payroll summary, payroll register, and the YTD verification report, try these steps:

• Check Pay Categories: Ensure all pay categories are correctly assigned and none are exempt from PAYG withholding unless they should be.
• Review Individual Pay Runs: Look at each pay run for any manual adjustments or one-time pay categories that might not be reflected correctly.
• Send an Update Event: If you haven't already, send an update event through the Payroll Reporting Centre to refresh the data.
• Expand Report Dates: Ensure your reports are set to the same date range, ideally the full financial year.
• Check Terminated Employees: Ensure their final pays are correctly reported and included in the YTD figures.

If these steps don't resolve the issue, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Kind regards,

Shella

Hi Shella

Thanks for your response.  I've done all of that including checking each individual pay run for the whole month - no luck.

I'll raise a support request now.

Thanks again.