Forum Discussion
We had a problem with ours as well and this morning I finally managed to sort it out. My issue was with terminated employees so I removed all their termination dates and ran a Zero pay which I lodged with the ATO. BUT before I lodged I had to go in and add their income type on the Tax tab of their Card file.
Now the issue has resolved - thank goodness as MYOB seemed to be doing nothing to assist.
I'm not sure if I needed to do the zero pay for the terminated people but I no longer had the option to lodge an update event on last year (ie 21/22)
I would recommend that you check all the employees have the income type.
Good luck
Cheers
Jeanette
- Komal_S3 years agoMYOB Staff
Hi Dan45
If you're still experiencing this problem, please do another void payrun dated 30/06/2022 for all the employees. If there are terminated employees, please remove their termination and then do a zero dollar payrun as JOberg mentioned.
Please let us know how it goes.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.