Forum Discussion

rallytone's avatar
rallytone
Experienced Cover User
4 years ago

BAS link not loading

Hi   I am having same problem as many people with the BAS link not loading any of my data. I see your resolutions have all been via Private message. Please help.   Thanks
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi rallytone, 

     

    If your company file is online I'd recommend having a look at lodging your BAS online through AccountRight. It will save you from having to login to the Business portal to lodge your BAS manually. Our help article Get ready to lodge activity statements online has information on how to do this within AccountRight. 

     

    However if you'd like to continue to lodge manually and If you're not sure about the set up of the fields you can click on a field label for more information about that field. I have also linked below a few help articles on lodging BAS manually within AccountRight:

    Please do let us know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff

Hi rallytone, 

 

Thank you for your post. Can I please confirm if you're using BASlink (manual) or lodging online ? If you're lodging online please click on Update from ledger to refresh the BAS fields. Additionally, you're receiving any error messages can you please provide a screenshot of these so I can assist further. 

rallytone's avatar
rallytone
Experienced Cover User
4 years ago

I am using BASlink manual lodging more as a check up of all figures to then lodge online through ATO Business Portal. I am not getting an error message, the problem is that the BASlink has lost all my saved "Setup" account links. I have redone the Setup of each field, it has just been so long since I did this originally, I am not sure if I have done it correctly.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi rallytone, 

     

    If your company file is online I'd recommend having a look at lodging your BAS online through AccountRight. It will save you from having to login to the Business portal to lodge your BAS manually. Our help article Get ready to lodge activity statements online has information on how to do this within AccountRight. 

     

    However if you'd like to continue to lodge manually and If you're not sure about the set up of the fields you can click on a field label for more information about that field. I have also linked below a few help articles on lodging BAS manually within AccountRight:

    Please do let us know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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