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Bfb169's avatar
Bfb169
Cover User
4 years ago
Solved

BAS not loading

Hi, Im trying to do my September BAS and the prefill willnot work... keeps coming up with We're having some technical problems and can't open this activity statement right now. Please try again later

Are you able to help?

 

  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi Bfb169 

     

    I'm sorry to hear that you are experiencing this. I have sent you a private message. You can access your private messages by clicking on your avatar in the top right corner and selecting the envelope icon.

     

    Please do let me know if you continue to have issues.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi Bfb169 

     

    I'm sorry to hear that you are experiencing this. I have sent you a private message. You can access your private messages by clicking on your avatar in the top right corner and selecting the envelope icon.

     

    Please do let me know if you continue to have issues.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • billybrewer's avatar
      billybrewer
      Experienced Cover User
      4 years ago

      I am unable to login to the BAS online as MYOB will not recognise my user ID or password, please help. also what is the telephone number for direct contact the previous number will not work?

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        4 years ago

        Hi billybrewer 

         

        You should be able to log in using the same details as when you log into your company file. This help article has more information: Prepare your activity statement online

         

        If you continue to have problems please send me the following information by private message:

         

        • serial number
        • primary contact name
        • primary email address
        • business name
    • samboh's avatar
      samboh
      User
      4 years ago

      Hi, I am also getting the same error.  Updated my file to the new version and still not working.  I need to lodge my Aug PAYG, have already made the payment but have been trying to lodge the form for the last week.  Can you please advise?

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        4 years ago

        Hi samboh 

         

        I've sent you a private message which you can access by clicking on your avatar and selecting the envelope icon.

         

        If you need further help please do reply to my private message.

    • mcdlisa's avatar
      mcdlisa
      Experienced Cover User
      4 years ago

      Hi 

       

      I am having the same issue since last month - I ended up lodging the August BAS through the ATO business portal, I am getting the same error this month when trying to lodge the September BAS.   Can you help?

       

      Lisa

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        4 years ago

        Hi mcdlisa 

         

        This issue has been resolved for most users by making sure you have upgraded to 2020.3. Then in the Sign In window please make sure that the option Link this User ID to your my.MYOB account is ticked. Once this is ticked you should be able to lodge your BAS.

         

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        Please do let me know if you continue to have problems.

  • Ayaramac2015's avatar
    Ayaramac2015
    Experienced Cover User
    4 years ago

    I have the same issue. I was not able to do IAS last month. I have to logon to ATO's Business Portral to lodge BAS. It's been more than one month now, Myob has yet solved this problem, not very happy!

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      4 years ago

      Hi Ayaramac2015 

       

      I'm sorry to hear that you are experiencing this. Our teams are working to resolve this issue as quickly as possible. In the meantime, we do recommend generating a manual BAS in AccountRight and lodging through the ATO Business Portal.

       

      We do apologise for the inconvenience caused.