Forum Discussion

mrshanna's avatar
mrshanna
Experienced Cover User
3 months ago

Baslink not responding

Hi, I have 3 different companies I do BAS for.

Today, for some unknown reason, program keeps freezing (not responding) when I am in BAS.

It's happened on all 3 companies each time i am in bas area.

Apart from that all companies run fine, it only freezes when i am in bas area.

Is this a glitch from the last update, is anyone else having this problem.

The only fix i worked out was to cross that screen then go straight back into bas and it works but only for 1 thing at a time.  If I want to print the transaction then go to print the bas schedule that's when it freezes.  

If anyone can shed some light it would be much appreciated.

Thanks.

6 Replies

Sort By
  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 months ago

    Hi mrshanna,

     

    Thanks for bringing this to our attention. I've checked our end for any reported incidents regarding the update, but I couldn't find anything related to the freezing issue you're experiencing in the BAS area.

     

    To help resolve this, could you please try some troubleshooting steps? This could include clearing the AccountRight cache, uninstalling, and reinstalling the application, and other troubleshooting methods outlined in this Help article: AccountRight not responding.

     

    If the issue persists, please provide a diagnostic log so I can look into it further.

     

    Feel free to respond if you need further assistance.

     

    Cheers,

    Princess

  • pma2444's avatar
    pma2444
    User
    3 months ago

    Having exactly the same problem. I would appreciate if you could let us know the cause/fix. Thanks.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi All

     

    I've taken a look into our system, but no issues like the freezing problem in BAS have popped up. Let's tackle this together! Can you give these troubleshooting tips a shot? Clear the AccountRight cache, give the app a fresh install, and check out more handy tips with the link I've attached here.

     

    Also, since you're using AccountRight, you can also check the link for Timeout Extender. This will really help you a lot with the freezing of AccountRight when doing BASlink.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

  • SharonSL's avatar
    SharonSL
    Trusted Cover User
    2 months ago

    I've been having the same issue for the 3 companies I'm working on.  Did anyone have any luck with the troubleshooting that MYOB suggested?

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      2 months ago

      Hi SharonSL, 

       

      I get that you're dealing with the same issue about BAS not responding properly across multiple companies. I've checked our system but found no similar freezing problems. I suggest you continue with the provided steps to identify the cause of your BAS freezing. Keep me posted, and feel free to post again for more help.

       

       

      Kind regards,

      Shella