Forum Discussion

mrshanna's avatar
mrshanna
Experienced Cover User
8 months ago

Baslink not responding

Hi, I have 3 different companies I do BAS for.

Today, for some unknown reason, program keeps freezing (not responding) when I am in BAS.

It's happened on all 3 companies each time i am in bas area.

Apart from that all companies run fine, it only freezes when i am in bas area.

Is this a glitch from the last update, is anyone else having this problem.

The only fix i worked out was to cross that screen then go straight back into bas and it works but only for 1 thing at a time.  If I want to print the transaction then go to print the bas schedule that's when it freezes.  

If anyone can shed some light it would be much appreciated.

Thanks.

  • pma2444's avatar
    pma2444
    7 months ago

    Having exactly the same problem. I would appreciate if you could let us know the cause/fix. Thanks.

  • SharonSL's avatar
    SharonSL
    Trusted Cover User
    5 months ago

    It's super frustrating when doing BAS's for multiple companies and as I've experienced this on my work PC and my laptop at home, there's definitely a glitch in MYOB that's causing this. Please fix it MYOB.

  • StacieS's avatar
    StacieS
    Experienced Cover User
    4 months ago

    Hi all

    Over the last 2 months I have had freezing issues with my BAS.

    When I print, the system prints but then it freezes and the circle spins. I need to force it to shut down. I have to re-run the report to back up and Save it.

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      4 months ago

      Hi StacieS ,

      If you’re experiencing issues with AccountRight freezing, it might be due to the need for a system clean-up. I recommend starting by clearing the AccountRight cache to resolve any software discrepancies. Additionally, please refer to these help articles, which you might find useful.

      AccountRight Timeout Extender
      AccountRight not responding


      Feel free to start a new post if you have further queries and one of us will be happy to assist you.

      Regards,
      Earl

  • JSawyer's avatar
    JSawyer
    Experienced User
    4 months ago

    Just letting you know I tried clearing the cache and it made no difference.  And it's not a problem with AccountRight per se, it's ONLY in the Baslink program.  The Timeout Extender is for AccountRight but that's not the program that's freezing - its HUX_MYOB BASlink that's freezing.

    • StacieS's avatar
      StacieS
      Experienced Cover User
      4 months ago

      I also tried the trouble shooting tips and it did not fix the problem. I can process the BAS and then print. Once I print, the BAS freezes. I cannot do anything with it except force a shut down.

       

      Now it is time for MYOB to look at how they can resolve the issue.

    • SharonSL's avatar
      SharonSL
      Trusted Cover User
      4 months ago

      JSawyeryou're correct - AccountRight isn't freezing it's only the BASlink program.  Would be helpful if MYOB could do a Team Viewer session with one of us to see it 

  • CHASE's avatar
    CHASE
    Contributing Cover User
    4 months ago

    Hi all, this issue with the freezing of the MYOB BASlink is becoming very frustrating and as mentioned before this is not a new issue but a recurring issue. BASlink works right up to the time you hit the print button, then it goes into not responding after the document has printed and returns to the home page. I do some 21 lodgments a month and am losing patience with this issue. Can anyone advise if this issue happens on other platforms that might be an option if MYOB don't address this urgently. Regards, Joe

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi CHASE,

       

      I totally understand how frustrating the recurring issue with MYOB BASlink freezing can be, especially when it impacts your workflow significantly. This issue has been noted before, and one effective solution is to delete the BASlink setup files and recreate them. Additionally, you should delete the baslink.txt location.

       

      Feel free to get in touch if you need more help.

       

      Cheers,

      Princess

      • StacieS's avatar
        StacieS
        Experienced Cover User
        4 months ago

        Hi Princess

         

        Thank you for your response however you seem to forget that those of us who are advising of this issue are finance people not IT. MYOB keeps providing advice on ways we can fix our problem which include changing or deleting files and programs (so far none have worked - most I don't even know where to find), when really you should be fixing MYOB so we don't need to be doing our own repairs or putting up with issues that are not fixed or improved.

         

  • Tim7's avatar
    Tim7
    Contributing Cover User
    3 months ago

    We too are having this exact same issue when doing a Manual lodge BASLink reports.  Works fine until you print and then freezes every time.  Only solution is to close the program and redo the BASLink report again.  Happens after every print, we print the report and the transaction slip and then save the file, so have to redo each BAS three times, bloody frustrating.  Surely someone at MYOB can fix this?

     

    Cheers


    Tim

    • mrshanna's avatar
      mrshanna
      Experienced Cover User
      3 months ago

      You would think that after all the money they get for annual subscription they would look at fixing this from their end instead of giving us all these make do suggestions!!  Maddening is not a strong enough word, looking at xero as myob are a nightmare to deal with!!

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      3 months ago

      Hi Tim7,

       

      I totally get your frustration with the BASlink reports freezing after printing and having to redo everything multiple times. Our team is aware of this issue, and it has been reported by other users as well. While I can't provide a specific timeframe for when this will be resolved, I've added your account as one of the impacted ones and included your feedback for documentation purposes. Your patience is highly appreciated.

       

      If there's anything else I can assist you with please don't hesitate to start a new post.

       

      Cheers,

      Princess

  • SharonSL's avatar
    SharonSL
    Trusted Cover User
    2 months ago

    So I just prepared a BAS using BAS link and it didn't freeze!!  I was able to print all reports without having to close BASlink down and reopen after each one as I needed to do previously.  So much time saved!  Must have been fixed in the last update?? 

    • StacieS's avatar
      StacieS
      Experienced Cover User
      2 months ago

      I have also just completed two BAS using the BAS link, which were also successful.

       

      So nice to see a resolution to this problem.

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 months ago

        Hi SharonSL and StacieS,

         

        That's awesome to hear! It's great that you're able to use BASlink without any issues now and save so much time. I've reached out to the relevant team to confirm if this fix was included in the recent update. I'll update the post once I get more info from them. Thanks for sharing your positive experience!

         

        Cheers,

        Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 months ago

    Hi mrshanna,

     

    Thanks for bringing this to our attention. I've checked our end for any reported incidents regarding the update, but I couldn't find anything related to the freezing issue you're experiencing in the BAS area.

     

    To help resolve this, could you please try some troubleshooting steps? This could include clearing the AccountRight cache, uninstalling, and reinstalling the application, and other troubleshooting methods outlined in this Help article: AccountRight not responding.

     

    If the issue persists, please provide a diagnostic log so I can look into it further.

     

    Feel free to respond if you need further assistance.

     

    Cheers,

    Princess

    • CHASE's avatar
      CHASE
      Contributing Cover User
      5 months ago

      Hi Princess,

       

      Thank you for replying to the message, but this issue has been continuing for a long time and each time it is brought up, it seems like it is the first time MYOB have experienced the issue.

      It is very annoying and time consuming when trying to do multiple BAS's.

      Thank you again for your time.

      Joe

       

      • JSawyer's avatar
        JSawyer
        Experienced User
        4 months ago

        How did you go with this mrshanna - did you get a fix?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    7 months ago

    Hi All

     

    I've taken a look into our system, but no issues like the freezing problem in BAS have popped up. Let's tackle this together! Can you give these troubleshooting tips a shot? Clear the AccountRight cache, give the app a fresh install, and check out more handy tips with the link I've attached here.

     

    Also, since you're using AccountRight, you can also check the link for Timeout Extender. This will really help you a lot with the freezing of AccountRight when doing BASlink.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

  • SharonSL's avatar
    SharonSL
    Trusted Cover User
    6 months ago

    I've been having the same issue for the 3 companies I'm working on.  Did anyone have any luck with the troubleshooting that MYOB suggested?

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      6 months ago

      Hi SharonSL, 

       

      I get that you're dealing with the same issue about BAS not responding properly across multiple companies. I've checked our system but found no similar freezing problems. I suggest you continue with the provided steps to identify the cause of your BAS freezing. Keep me posted, and feel free to post again for more help.

       

       

      Kind regards,

      Shella

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