Forum Discussion

zacwang's avatar
zacwang
User
3 years ago
Solved

Email failed to send

Dear support team: 

 

The problem arised because some email address cannot be sent statement or invoice successfully in MYOB. The failed email's Diagnostic-Code showed "rejecetd". I'm not sure if it is our email's problem or our email address has been blocked by clients' email address. 

 

Kind regards 

Zac

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi zacwang, 

     

    Thanks for your post. I've received your private message and have responded with information in regards to the emails you were having issues with. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi zacwang, 

     

    Thanks for your post. I've received your private message and have responded with information in regards to the emails you were having issues with. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • zacwang's avatar
      zacwang
      User
      3 years ago

      Hi Melisa, 

       

      Thanks for your sincere help. I will contact the customer about the future solution for their email. Thanks! 

       

      Kind regards 

      Zac Wang