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JM1212's avatar
JM1212
Contributing User
2 days ago

File sent to Accountant requesting password

I have been using the same accouncy firm to review end of year file for taxation purposes without any issues for about 12 years. The file I most recently sent is asking for a password for the firm to...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 days ago

Hi JM1212,

 

It sounds like your accounting firm is being prompted for a password when trying to access the file you sent.

 

By default, the Administrator user does not have a password assigned. Anyone who signs in with the Administrator user ID will have access to all command centres, functions, and windows and will be able to create, edit, and delete other user accounts.

 

Here's a link that can guide you through this: Set a password for the Administrator.

 

Regards,

Sai

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