Forum Discussion

francisvanant's avatar
3 months ago

GST not recalculating on receive money

Hi There

 

I have an issue where i have imported receive money and i have found some are calculating the GST and some are not. On all I allocate per line GST and I have GST inclusive selected. I now have to go into each one individually and select tax and recalculate for the tax to flow correctly.

 

Has anyone had this issue, its the first time i have and i am a long time user.

 

  • Shella_A's avatar
    Shella_A
    3 months ago

    Hi francisvanant,

     

    Thanks for trying the suggested workaround for fixing the GST calculation issue in your imported reports. A further check is needed to find out the exact cause of this issue, and this needs assistance from our support team. You can contact them on live chat via our virtual assistant MOCA or raise a support ticket through MyAccount.

     

     

    Kind regards,

    Shella

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi francisvanant,

     

    When importing transactions, it's essential to ensure that the tax codes and GST settings in the import file align with the MYOB system requirements.

     

    Verify that the import file specifies the GST code for each line correctly. Any discrepancies in tax codes might cause the system to handle GST calculations differently.

     

    Since you have GST inclusive selected, confirm that all the line items are marked as inclusive in the source file or during the import process. If the issue persists, try re-importing the transactions after making sure that all data entries have consistent tax allocations and settings.

     

    Lastly, double check that the default tax code settings for the relevant accounts are correct, as this can impact how GST is applied automatically during the import.

     

    Regards,

    Sai

    • Thanks I have done thousands of these imports, its the first time its not calculating. I have all the things you recommend already.

      regards

      Francis

      • Shella_A's avatar
        Shella_A
        MYOB Moderator

        Hi francisvanant,

         

        Thanks for trying the suggested workaround for fixing the GST calculation issue in your imported reports. A further check is needed to find out the exact cause of this issue, and this needs assistance from our support team. You can contact them on live chat via our virtual assistant MOCA or raise a support ticket through MyAccount.

         

         

        Kind regards,

        Shella

  • Isaiah_CHow do you identify what GST code to use in the QIF import file from the bank. Here is an example tranaction. My QIF imports are not assigning a GST code to any imported tranactions at all. I have confirmed that all the accounts and customer cards have standard GST code S configured but when I look in the bank transactions , none of the tranascations have a GST code assigned. I have to go through and manually assign "S" to each transaction after the import. 

    D12/12/24
    T-168.33
    LPower
    PFrank Energy
    MD/D FRANK ENERGY E0066706828 1003902999
    ^

    D12/12/24
    T-284.63
    LStock - Purchases
    PPMT TO FC12-3211-0029130-00
    MBILL PAYMENT TO inv402214  Manawatu kni
    ^

    D12/12/24
    T2330.74
    LStock Sales
    PD/C FROM LICORICE PURVEYORS
    MENZA-PAYMARK 964988 ALL CARDS
    ^

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator

      Hi KlinksGarage01,

       

      Thanks for reaching out. The assignment of GST codes for QIF import transactions often depends on your business's specific accounting requirements and tax obligations. As such, we recommend consulting your accountant or tax advisor to ensure the correct GST codes are applied consistently and comply with current tax regulations.

       

       

      Regards,

      Sai