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KOMSSOffice's avatar
KOMSSOffice
Member
13 days ago

GST Report Differences between Desktop and Web version due to credit notes

When looking at GST report for the last quarter Jan- March 2026 we have a difference of $13.26 between the desktop version and the web based version. 

We have been able to narrow it down to three credit notes that were applied to bills raised, noting the original bill and the credit note were all raised and actioned within the same quarter. 

 

Only one credit note shows in my desktop version of the GST Detail Report (Cash) and all three credit notes show in the transactions journals report in the desktop, but in the web version three credit notes showing in a detailed GST report. 

 

What am I missing between the desktop version and the web version please 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 days ago

    Hi KOMSSOffice, 

     

    It's a bit of an odd one. From what you’ve described, it looks like those credit notes are being picked up differently between the desktop and browser GST reports.

     

    For now, I’d recommend using the browser version for the report.

     

    It’s also best to get in touch with our support team so they can dig into it further. You can raise a ticket through My Account or connect with our live chat team through MOCA, our virtual assistant.

     

    Cheers,

    Genreve

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