1. To refresh the header account balance by changing the account levels
We are going to move the detail account(s) up and back down in the accounts list to refresh the header account total.
1. In the Accounts List window, click to highlight a detail account below the Header account with the incorrect balance. (we can only move one at a time)
2. Click the Up button to change the hierarchy of the detail account. This will move the detail account to not be under the Header account.
Example below shows after pressing the Up button, the detail account 6-2101 is now on the same level as the header account 6-2100.
Note: This Example show the header account is still incorrect. It should have no balance with no detail accounts to total.
3. Now we have moved the the detail account this is no longer being totaled in the header account.
4. Check the Header account balance,
5. Move the detail account back down under the Header account, check the header account balance, this should now be correct. if not move onto refreshing the header account balance by refreshing the header account itself
Example below shows the detail account 6-2101 has been moved under the header account 6-2100, and is showing the incorrect header balance still.
2. To refresh the header account balance by refreshing the header account itself
- Make a backup of your file.
- Click the arrow next to the header account.
- Change the Header account to a Detail account
- Under the Details tab change the Tax Code to N-T
- Click OK
- Click the arrow next to the header account
- Change the Detail Account to a Header account
- Select the first account that should be under the header account and click Down
- Using the Down button move all other accounts that should be under the header account
It is also recommended to restore a backup of your file to check if the accounts are organized as they should be. If either of these steps does not resolve the issue, please send us the screenshot of your accounts list by a Private Message so we can investigate it further.
