Header Account Subtotals

Question

Hi&nbsp;Can anyone explain to me why the subtotals for Receivables and Current Loans do not line up with the correct SubAccount?&nbsp;I have shown the account numbers to show it is not because of a numbering issue.&nbsp;Any suggestions???

sarapat · Accepted Answer

Thanks Gavin - at least it is not only me!!!

Clearing the cache did not work nor did ticking and unticking the Generate Subtotals.

What I did in the end was move all of the Loan account up a level so they were no longer under the Loans Subtotal account and then moved them back down again..

Sara

gavin12345 · Answer

Hi SaraPat&nbsp;&nbsp;Can you please attach a screenshot of the Account List screen for Assets as well. This might help explain what has happened.&nbsp;RegardsGavin&nbsp;

sarapat · Answer

Hi Gavin&nbsp;Here you go&nbsp;It is interesting when i look at that the total for Recievables includes all amounts OTHER than 1-1260 and the total for Current Loans is ONLY 1-1260.&nbsp; I imagine this is the issue but I don't know what is causing it??

gavin12345 · Answer

Hi SaraPat&nbsp;&nbsp;Nothing obvious I can see to explain behaviour. Seems 1-1225 is NOT being treated as a Header. Suggest you open each header and ensure the Details tab has Generate Subtotals ticked.&nbsp;If yes, all I can suggest is what moderators keep saying - clear the cache as this can resolve some strange display issues.&nbsp;&nbsp;See here&nbsp;RegardsGavin

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Header Account Subtotals

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