Forum Discussion

SaraPat's avatar
SaraPat
Experienced Cover User
6 months ago

Header Account Subtotals

Hi

 

Can anyone explain to me why the subtotals for Receivables and Current Loans do not line up with the correct SubAccount?

 

I have shown the account numbers to show it is not because of a numbering issue.

 

Any suggestions???

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  • SaraPat's avatar
    SaraPat
    6 months ago

    Thanks Gavin - at least it is not only me!!!

     

    Clearing the cache did not work nor did ticking and unticking the Generate Subtotals. 

     

    What I did in the end was move all of the Loan account up a level so they were no longer under the Loans Subtotal account and then moved them back down again..

     

    Sara

  • gavin12345's avatar
    gavin12345
    Ultimate User
    6 months ago

    Hi SaraPat 

     

    Can you please attach a screenshot of the Account List screen for Assets as well. This might help explain what has happened.

     

    Regards

    Gavin

     

    • SaraPat's avatar
      SaraPat
      Experienced Cover User
      6 months ago

      Hi Gavin

       

      Here you go

       

      It is interesting when i look at that the total for Recievables includes all amounts OTHER than 1-1260 and the total for Current Loans is ONLY 1-1260.  I imagine this is the issue but I don't know what is causing it??

  • gavin12345's avatar
    gavin12345
    Ultimate User
    6 months ago

    Hi SaraPat 

     

    Nothing obvious I can see to explain behaviour. Seems 1-1225 is NOT being treated as a Header. Suggest you open each header and ensure the Details tab has Generate Subtotals ticked.

     

    If yes, all I can suggest is what moderators keep saying - clear the cache as this can resolve some strange display issues. 

     

    See here

     

    Regards

    Gavin

    • SaraPat's avatar
      SaraPat
      Experienced Cover User
      6 months ago

      Thanks Gavin - at least it is not only me!!!

       

      Clearing the cache did not work nor did ticking and unticking the Generate Subtotals. 

       

      What I did in the end was move all of the Loan account up a level so they were no longer under the Loans Subtotal account and then moved them back down again..

       

      Sara

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