Forum Discussion
Hi rexmac
Welcome to the Community Forum!!
It looks like you need to rearrange the accounts as it will refresh the Accounts List correctly. However, please ensure you have got a backup of the file before attempting this:
1. In the Accounts List window, click to highlight a detail account below the Header account with the incorrect balance. (we can only move one at a time)
2. Click the Up button to change the hierarchy of the detail account. This will move the detail account to not be under the Header account.
Example below shows after pressing the Up button, the detail account 6-2101 is now on the same level as the header account 6-2100.
Note: This Example show the header account is still incorrect. It should have no balance with no detail accounts to total.
3. Now we have moved the detail account this is no longer being totaled in the header account.
4. Check the Header account balance,
5. Move the detail account back down under the Header account, check the header account balance, this should now be correct. if not move to option 2.
Example below shows the detail account 6-2101 has been moved under the header account 6-2100, and is showing the incorrect header balance still.
If this does not work, please send me the screenshot of this window before and after moving the accounts, and also the last 4 digits of your serial number so we can look at other options available.
Hi Komal_S
Thank you for your reply.
I have rearranged the detail accounts as suggested and although there were some changes in the header accounts they are still not correct.
The accounts affected are beneficiary accounts in a trust; they seem to come out ok in the balance sheet it is just in the accounts listing that the problem occurs.
I have taken screen shots as suggested and will attempt to attach these and I have covered names for privacy reasons.I am an experienced retired accountant but a novice in this area
The last 4 digits of my serial no is 7033
Cheers
Hi rexmac
Thanks for confirming that. I've sent you an email with additional steps to try on this. Let me know how you go on with that.
This seems to be a somewhat recurring thing that MYOB Staff do in this forum..... Provide suggestions and fixes privately.
What's the problem with posting, publicly, instructions to try and rectify issues such as this. Someone in the future with the same or similar problem might stumble upon the answer without having to waste time speaking to support or posting support queries here.
I've seen this anomoly in the past and can't remember how we fixed it (I've got vague memory that it fixed itself eventually)... Care to share please.
HI Komal_S
I do not appear to have received an additional email from you re further steps to take. I have checked my spam folder.
Cheers
Rexmac
Hi rexmac , I've sent just sent you a private message. Can you please confirm if you've received that?
Hi Freman, The main reason behind taking some conversations private is that we need additional account details from the user as their files may need repair, and sharing confidential information is not recommended on public forums. Where possible, we do update the thread with steps that had resolved the issue. This specific issue is generally fixed by moving the accounts up and down as explained or by changing the header account to detail and then changing it back to the header. However, if that doesn't help, files have to come in for repair.
Let us know if you have further questions on this.
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