Forum Discussion
Hi Komal_S
Thank you for your reply.
I have rearranged the detail accounts as suggested and although there were some changes in the header accounts they are still not correct.
The accounts affected are beneficiary accounts in a trust; they seem to come out ok in the balance sheet it is just in the accounts listing that the problem occurs.
I have taken screen shots as suggested and will attempt to attach these and I have covered names for privacy reasons.I am an experienced retired accountant but a novice in this area
The last 4 digits of my serial no is 7033
Cheers
Hi rexmac
Thanks for confirming that. I've sent you an email with additional steps to try on this. Let me know how you go on with that.
This seems to be a somewhat recurring thing that MYOB Staff do in this forum..... Provide suggestions and fixes privately.
What's the problem with posting, publicly, instructions to try and rectify issues such as this. Someone in the future with the same or similar problem might stumble upon the answer without having to waste time speaking to support or posting support queries here.
I've seen this anomoly in the past and can't remember how we fixed it (I've got vague memory that it fixed itself eventually)... Care to share please.
HI Komal_S
I do not appear to have received an additional email from you re further steps to take. I have checked my spam folder.
Cheers
Rexmac
Hi rexmac , I've sent just sent you a private message. Can you please confirm if you've received that?
Hi Freman, The main reason behind taking some conversations private is that we need additional account details from the user as their files may need repair, and sharing confidential information is not recommended on public forums. Where possible, we do update the thread with steps that had resolved the issue. This specific issue is generally fixed by moving the accounts up and down as explained or by changing the header account to detail and then changing it back to the header. However, if that doesn't help, files have to come in for repair.
Let us know if you have further questions on this.Hi Freman, The main reason behind taking some conversations private is that we need additional account details from the user ....... This specific issue is generally fixed by moving the accounts up and down as explained or by changing the header account to detail and then changing it back to the header.
So you took this one private in error?
"This specific issue is generally fixed by moving the accounts up and down as explained or by changing the header account to detail and then changing it back to the header."
That potential fix is generic in nature and does not require secrecy. All you had to do is type (cut and paste from your internal knowledge base, probably) and add a footer such as;
" if that doesn't help, we'll have to arrange a file repair for you"
I'll bet it took you longer to do the private email than it would have taken to just post it here.
As you can see above the OP didn't get your private email and is unneccessarily delayed in getting a resolution.
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