Incorrect Balances - Trade Debtors & Sales

Hi Julz1,

Oh no! A tricky negative Debtors balance like this can be challenging, especially with such a large and active client file. 6000 invoices a year is no small feat to manage! Thanks for sharing all the details; it really helps us understand the situation better. Here’s what you can do to hopefully get this sorted out:

First, it’s worth double-checking if the accounts in question are correctly linked to the right Debtors account. Sometimes mislinked accounts can cause balances to behave unusually, like what you’re seeing with those invoices not reflecting properly in the Debtors balance. This step will also help uncover if something happened during setup or along the way that's causing this issue.

If everything seems to be linked correctly or the issue persists even after checking, the best next step would be to connect with our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount. They can take a closer look with you, and if needed, guide you on providing the file for deeper troubleshooting. 

Regards,

Sai