MYOB desktop version

thanks ​ -The reply I received was after my second attempt to lodge a support case - not the first one.

Also, the link I included actually states that I can cancel before then, so long as happy to pay the remaining of the 6 months discounted price.  I was wanting to cancel now as I will most likely be away in the last few weeks of Christmas, so want to cancel now so that I don't forget.

Hmmm I see your note about paying the remaining balance though
Let me look into this further for you.
But for now, Im glad that I could clarify a response was sent to you 

Hi Liz / Beach​ 

I had a look at your case, and can see that a reply was sent to you on the 14th July with your account manager cc'd

I have copied their reply to you below for reference.
But essentially, as this deal has a minimum term until the 31st December 2025, you are unable to cancel this before that term ends.
You will need to request cancellation in December, ideally 10 days prior to the end of term.

"Hi Liz,
We have received your request to cancel the below file

Me with Serial Number 611xxxxxxxx66 (*removed for posting on forum)

We are unable to process your request as the above-mentioned file(s) are on a minimum term deal, 5% off 2025 EOFY Practice Offer 75% Off 31 December 2025 AU AU SBCL

If you have any queries regarding the above, I have cc'ed in Katie, your Partner Manager who can assist further."

Mike_MYOB​    FYI - gavin12345​ mistyben​ Liz_A​ 

So - MYOB have decided, that even though I originally purchased a MYOB license way back in 2001 and was given a new 12 digit serial number via the partner program, that my files will no longer confirm.  It was a MYOB partner manager that even advised many years ago, that I no longer needed to pay a monthly or yearly fee as I was a long time partner and MYOB valued my contribution. I have been recommending MYOB to everybody for over 20 years.  I have given up fighting, and decided to test the 'Online Ledgers' option as offered by my partner manager, so that I can advise my clients that they can use it for about $20 per month.  I have an email from my manager dated 10th June that advises....

 "I wanted to update you on our latest offer for online ledgers- perfect for your desktop AccountRight clients.
The files can be client pays and include a 75% discount until 31^st December 2025.

The price would be $5 per month and is a great option for clients to test the benefits of online.

I have attached a direct debit form to be signed by the client.

If you require new files, please reply with “ I agree” to the $5 offer terms below: "

The terms I accepted advised $5 per month until the end of December 2025, then reverts to $20 per month.  The documentation also advises that I can cancel as at 1st January 2026, and if I wish to cancel earlier, then I just have to pay the balance of the 6 months at $5 per month.  That would be a worst case scenario of a $30 cancellation fee.  

https://www.myob.com/au/legal/practice-partner-75-eofy

I set up an online ledgers file and did a little bit a playing to see what was included and what wasn't. I know wish to cancel that file. I sent a support message via my partner portal - which didn't even get answered! I did, however, receive a 'how did we do' email.  I then emailed my partner manager who advises as below..

It sounds like the file you set up included a 12-month promotion/term.
Unfortunately, I am unable to assist with the cancellation. You could try to speak with support team again and escalate to the cancellation team.

No wonder people are ditching MYOB in droves.

Liz Braddon

Hi Liz,

Of course they are! Every time they try this, they will snaffle at least 1 (probably many) who puts all client files online. Thanks for setting the other user on the right track. 

cheers

Liz

BeachHi Liz

I've just had a private email from another user who has received the same nonsense email and follow up phone call from ANZ Account Enterprise so it still seems to be happening. Sounds like 2017 all over again (sigh). I have given her the usual information and sent the link for this thread so she can see where Mike advises that the email is incorrect.

Cheers

Liz

Liz_A  gavin12345 DF5 

thanks Mike_MYOB for clearing this up. 

MYOB need to ensure that the Enterprise Acquisition Account team stop suggesting otherwise.  "Upon retiriement of the program all the desktop files under your serial 61xxxxxxxx87 will become read only."  They also need to learn to spell!

FYI: My MYOB file was fully purchased 25 years ago, so I have a perpetual licence anyway irrespective of whether I then became a Professional partner.

I am already actually a MYOB partner and have a partner login.  Many of my clients do NOT have any employees or wage requirements as they are small sole traders with investment properties only. They have absolutely no need for the new MYOB and will not be moving to the cloud.

"With cloud based software being the preferred tool for managing your business,"

I am an IT professional (tertiary qualifications) as well as being a registered BAS Agent, and know full well that anything stored in the cloud is vulnerable to attack or theft.  My computer is fully protected and my clients would much rather their sensitive data stored at my premises rather than in the cloud.  MYOB cannot claim that they have never had issues with data security. 

1. The time when at least 400 employees of businesses with online MYOB had their payment summaries sent to other people whereby total strangers could use the information for identity theft.  I reported this to ATO a week later as MYOB had decided to keep the info quiet after I contacted them.  ATO escalated the report and they then contacted MYOB who finally, a few weeks later, admitted there was an issue but contacted none of the businesses or employees involved, despite giving me assurances that all concerned would be contacted. I know, as it was one of my clients employees who was a victim.  Neither the employee nor the business owner were ever contacted by MYOB with an apology. A side note: this wasn't actually a cyber attack, it was caused by sloppy programming by  MYOB
2. The time when MYOB managed to direct debit businesses with the superannuation twice and left many businesses with not enough funds to pay other bills until MYOB reversed the error. Also not a cyber attack but error by MYOB staff.

So, again, thanks for clearing this up, but MYOB staff need to stop with the suggestions to users that MYOB online is far more secure than on their own computer with old fashioned backup to external removeable drive(not backup to cloud) and stop telling users that it is the only way to be ATO compliant for STP2.

regards,

Liz B

Good morning Beach 

Im working internally now with our Partner Program team and the Account management teams to make sure we clear up our communication around this change.

Here is what I can confirm. (which does in turn show that the email you received is incorrect)

In the past, our legacy versions of the partner program were called CAP/BK and these included an entitlement to desktop company data files.  We do plan to fully retire these old programs however we have not set a firm date yet.

The current version of the Partner Program doesn't include desktop company data files, however it does have other benefits - you can see them here Accounting Partner Program | Firms & Practices | MYOB

With cloud based software being the preferred tool for managing your business, we have created a promotion to help you upgrade your client's desktop company data files to the cloud. Should you take up this promotion, your desktop files become read only.

If you do not choose to take up this promotion, nothing changes for you right now, and you still have access to the desktop company data files.

Confirmation is not being terminated.

hi Mike_MYOB 

so you are telling me that this email from  Vikash Jaiswal - ANZ Enterprise Acquisition Account Manager at MYOB is incorrect?

Hi Elizabeth,

Trust you are doing well😊

I tried reaching out to you over the phone, but I believe you were busy.

The reason for my call was to provide you an important information regarding the End of Life for Bookkeeper reference program which is currently used by your practice.

Upon retiriement of the program all the desktop files under your serial 61xxxxxxxx87 will become read only.

Could you please let me know a suitable time to call you and discuss this?

Hi Beach 

I am going to get another more detailed response to you tomorrow. I want to review all of the posts in this thread again and try to summarise it all with responses.
There are at least 2 if not 3 different issues being discussed and its important that I can provide a clear response to everyone.
Especially because any perception of MYOB stopping access to desktop products or stopping confirmations is incorrect.

Thanks and I'll be in touch tomorrow