Forum Discussion

Georgechubb's avatar
Georgechubb
Cover User
4 years ago
Solved

online BAS

Keep getting "We’re having some technical problems and can’t open this activity statement right now. Please try again later." message for several days.  Is this a MYOB technical problem or the ATO? ...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi Georgechubb 

     

    Thanks for your post. We have had reports from other users who are experiencing this error message. Upgrading your company file to 2020.3 or installing the Server Edition has resolved the issue for some users. You can find the 2020.3 upgrade and the Server Edition in your my.myob account.

     

    If neither of these work please do let me know.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi Georgechubb 

 

Thanks for your post. We have had reports from other users who are experiencing this error message. Upgrading your company file to 2020.3 or installing the Server Edition has resolved the issue for some users. You can find the 2020.3 upgrade and the Server Edition in your my.myob account.

 

If neither of these work please do let me know.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Jo20201's avatar
Jo20201
Contributing User
4 years ago

Hi,

 

I have been experiencing similar problem despite upgraded to 2020.3.

 

Do you have an idea to fix this please? Thanks so much.

  • Maddie_G's avatar
    Maddie_G
    Former Staff
    4 years ago

    Hi everyone,

    I called up MYOB and found once you've upgraded to 2020.3 if you log in here it should work now as it did for me! http://app.myob.com/