Interesting.
Has 1 entry been automatically generated and 1 entry been entered by hand?
Is the debit account ledger the same in both transactions?
MYOB can advise if payments of SG are reported via STP - in any circumstances.
I enter payments of SG by Spend Money as my clients do not use MYOB for payments of SG.
Duncan
Hi MM99,
Thanks for posting and welcome to the Community Forum.
I'm sorry to hear about your difficulties reconciling your accounts with your super duplicate issue. In my understanding, there are likely two recorded transactions in the ledger as DuncanS has mentioned (one from the transaction recorded from paying liabilities and the other from allocating from bank feeds). You can open the transactions directly from the reconcile accounts window and do a recap to see how the two transactions are recorded differently. We can then remove one of those duplicates to make your reconciliation balance.
Let us know if you need further assistance with this.
Thanks,
Genreve
Hi Genreve
thanks for your reply
both transactions are CR bank DR Super liabilities
Are you saying I should delete the entry posted by MYOB when I used "PAY SUPER" to make the payment to the super fund?
MM
Hi MM99,
We appreciate your follow-up response to this query.
The bank feed transactions are provided by the bank but do not affect ledger in any way. It is only when you allocate the said bank feed to the super liabilities account that it affects the ledger. In my understanding, if you record your superannuation payments using "Pay Super" window, you just need to match that transaction from the bank feed window instead of allocating. As allocating the transaction will create a new transaction, while matching the bank feed to an existing transaction does not.
In addition, your first response yesterday explains how the two transactions are just duplicates that affect the same accounts.
Let us know if you require any clarifications regarding this. We're happy to help.
Thanks,
Genreve
HI Duncan
thansk for replying to me :)
Both are automatic entries on the bank:
1) MYOB Pay super auto entry (CR bank DR Super Liabiliites) and
2) the Bank feed auto entry (CR Bank and manual allocation by me DR to super liabilities).
The MYOB entry is sitting as an unpresented cheque on the bank rec, the bank balance in MYOB is incorrect as is the Account balance for Super liabilities.
??!!??
MM
