Forum Discussion

SuFish's avatar
SuFish
Experienced User
2 hours ago

Re: MYOB Accountright Certificate error

Getting this error this morning - any thoughts MYOB? We can log in online, just not through the desktop AccountRight app

 

23 Replies

  • K2ESA's avatar
    K2ESA
    Experienced Cover User
    1 hour ago

    Same here, tried multiple PC's and multiple browsers - it has to be an issue MYOB's end.

    Can login to the browser version but won't let me save any changes

     

     

  • Mattvee's avatar
    Mattvee
    Contributing Cover User
    1 hour ago

    I'm using Edge, same issue so I don't think it's the browser

  • TessNg's avatar
    TessNg
    Member
    2 hours ago

    Hi, I am using MYOB Desktop AccountRight and have same issue. Cannot find a way to contact MYOB

  • 61Myaree54's avatar
    61Myaree54
    Experienced User
    2 hours ago

    Hi We are also having this issue regarding the "Your Connection is not Private".

  • comans123's avatar
    comans123
    Contributing User
    2 hours ago

    Hi likewise me too having the same issue. 

     

     

  • ssurgicals's avatar
    ssurgicals
    Experienced Cover User
    2 hours ago

    Me too... thought it was a Chrome issue at my end but obviously MYOB strikes again!!

  • Eliane's avatar
    Eliane
    Trusted Cover User
    2 hours ago

    I'm getting the same window. Could someone advise us.
    I have checked our internet connection, our clock is correct, cleared browser history, cached and cookies, restarted my PC and nothing works. 

    A colleague tried to login from his machine and got the same screen.

    What is causing this? Please advise, thanks!

     

  • Eliane's avatar
    Eliane
    Trusted Cover User
    1 hour ago

    I have just sent MYOB a message on their support portal. I hope we can get some help sooner rather than later.

  • ss15's avatar
    ss15
    Member
    1 hour ago

    I got the same. Looks like more MYOB incompetence as it appears that they have managed to let their SSL Certificate expire !!

     

  • Mattvee's avatar
    Mattvee
    Contributing Cover User
    1 hour ago

    We are also experiencing the same problem:

     

  • Suzi_Byrom's avatar
    Suzi_Byrom
    Experienced Cover User
    1 hour ago

    Thankfully I was able to log on into the Desktop App version (around 7am AWST in Perth) which I'm very greatful for because today is Payday ... however another team-member who started at 9am has also not been able to log-in and is experiencing this same issue.

    Whilst she has been able to log in via the browser version it definately does NOT have the same functionality and lacks many of the features availe via the Desktop version. So she can already see herself having to double handle much of her tasks.

     

  • Tricky's avatar
    Tricky
    Member
    1 hour ago

    I am also receiving this message and can not login. Very frustrated, just keep going in circles.  6.8.2026

  • Eliane's avatar
    Eliane
    Trusted Cover User
    1 hour ago

    I have POs and Invoices to send, clients' orders to enter, Bills to process and pay and am unable! It's frustrating! Completely disrupting the business day to day and deadlines!

     

  • Eliane's avatar
    Eliane
    Trusted Cover User
    1 hour ago

    I don't seem to be able to login to the browser either... Has anyone tried the browser version? Can you login?

     

  • SuFish's avatar
    SuFish
    Experienced User
    1 hour ago

    It did coincidentally happen when Chrome updated

     

  • SuFish's avatar
    SuFish
    Experienced User
    1 hour ago

    I can log in to the browser with no issue

     

  • Eliane's avatar
    Eliane
    Trusted Cover User
    1 hour ago

    Via Chrome or a different browser? I can login to our Account, but not to our file.

  • Eliane's avatar
    Eliane
    Trusted Cover User
    1 hour ago

    I just phoned MYOB and an automated message advised that they are aware of this error and are working towards fixing it and can't give us any more information. However, there's a status update to sign in to. Does anyone know how to get these updates?

     

  • Eliane's avatar
    Eliane
    Trusted Cover User
    1 hour ago

    I tried to login to the browser version on Edge and I wonder if the issue started because MYOB moved our file... because I cannot access our file even if I click on "log into my Account" 

     

  • CollTspt's avatar
    CollTspt
    Experienced User
    1 hour ago

    Same issue here. 

    Thankful to this community - I was thinking it was our end & wondering what to do next.

    If anyone has any update, please share!

     

  • Eliane's avatar
    Eliane
    Trusted Cover User
    32 minutes ago

    Everyone, try again, I was just able to login to the desktop version!

  • Eliane's avatar
    Eliane
    Trusted Cover User
    3 minutes ago

    Are they going to tell us what happened and why? I doubt it!