Hi DerekRaine,
Thanks for bringing this to us. We can completely understand why you’d be feeling so let down after trying to reach us multiple times. That’s definitely not the experience we want for you.
We don’t have an unlisted support number or email to share, but we’d really like to help get this looked into properly. I’ve checked the cases submitted under your registered Community Forum email and can confirm you have an open case with Harriet. The team has now received the details of the issue and is looking into it further. Please give them a little more time to investigate, and rest assured you’ll receive an update as soon as the team has reviewed it. I’ll also make sure to follow this up again on Monday from my end.
Cheers,
Princess