Hi ozeami,
Thanks for your post.
My apologies for the late response. I appreciate your detailed description of the issue you're experiencing with the invoice total calculations. If your multi-currency is still calculated incorrectly, we recommend updating it by going to Setup> Preferences. You may check out this helpful article: Working with Multiple Currencies. This article provides detailed steps on how to work with multiple currencies in MYOB software. It should guide you on how to update the multi-currency function on the software and correct any multi-currency calculation issues on your end.
If you need further assistance, please don't hesitate to reply.
Kind regards,
Shella
This was a bug in the software. Had nothing to do with setup of multiple currencies. We are very familiar with using the software and the multiple currency feature and have been doing so for 20+ years.
The total column in in the invoices rows were not being calculated correctly. Instead the invoice had to be deleted and recreated for the invoice to calculate correctly.
This was some sort of database, software issue.
As you can see in the screenshot 30x USD$100.24 is not being shown as USD$3,007.20. Instead it is the AUD value being shown in the USD column and even that is not in the correct exchange rate. And the AUD column is converting the Incorrect AUD value again and generating some incorrect value for the total invoice in AUD.
USD$3,007.20 does not equal AUD$7,104. I would have thought this is pretty simple to deduce.
Whereas the system is converting $3,007.20 to AUD and then converting it again for a second time. This is what seems to be happening at some random FX rate. We had to delete this invoice and re-create it to get rid of the issue but this was definitely a bug.
Hi ozeami,
Thanks for the response.
I understand how updating muti-currency will be some work. However, checking and updating this will fix any currency issues with your AccountRight transactions. We appreciate your patience with this. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella
Hi Shella
I am not clear at all on what you mean?? We have multi-currency allready activated on our system. Have had multi-currency for over 20 years!
This is a bug in the forms... It happened once and we have not been able to recreate it.
What are you actually saying, suggesting? It is totally unclear. Have you looked the sample image and the issue?
