Hi Shella
I am not clear at all on what you mean?? We have multi-currency allready activated on our system. Have had multi-currency for over 20 years!
This is a bug in the forms... It happened once and we have not been able to recreate it.
What are you actually saying, suggesting? It is totally unclear. Have you looked the sample image and the issue?
Hi ozeami,
Thanks for the response.
My apologies for the late reply. I understand your concern about the multi-currency bug in the forms. Your patience with this is highly appreciated. We're recommending an update to your multi-currency settings, as checking and updating this will fix any currency issues with your AccountRight transactions. If you believe this is a bug, I would recommend documenting the exact steps you took when you encountered the issue, including any error messages you received. We're looking forward to your response.
Kind regards,
Shella
Hi ozeami,
I hope this message finds you well today. I just wanted to follow up on whether you still require further assistance with your invoice calculated incorrectly, as we’re not able to receive any updates. If you encounter any further issues, please feel free to reply, as we're happy to assist you further.
Kind regards,
Shella
Hi Shella
Your recommendation did not address our concern. We have given up on this issue and will just have to double check every invoice total going forward because we can't trust that the MYOB forms are going to add up basic items correctly.
Hi ozeami,
Thanks for the response.
I'm sorry to hear that updating the multi-currency setting didn't resolve the issue. Your patience and understanding in this matter are highly appreciated. Moving forward, if multi-currency settings are updated, double-checking the invoice can be the best option we recommend to avoid any incorrectly calculated invoices for future transactions.
Please be informed that we will be closing this thread now. Feel free to write a new post if you have any other questions.
I also recommend reaching out to our online help desk and exploring our MYOB Academy to learn more about MYOB product information. We're always delighted to assist you further.
Kind regards,
Shella
