I can confirm this is now working.
Where is the mystery
Hi leibholdqpbc,
Please use the below screenshot as a guide for the above steps:
1. Check the date the data was last updated (next to "update from ledger")
2. Click Update from ledger
3. Check the above date has now been updated (next to "update from ledger")
4. Continue to lodge the return
If you cannot see the above options in your BAS window, would you please advise at what point exactly this error occurs for you?
Let me know how you get on.
At the screen - when it changes from myob to the web based logon, we get the myob waiting symbol.
After a while - about how long it takes to write this note - maybe more.
We get a screen that says
No screen like you suggest.
If I click on an item on the list, the choices are -download or revise
Hi leibholdqpbc,
Thank you for the screenshot.
If this error is occurring after the window has opened and loaded, we recommend checking that the ATO has the correct software ID (common cause). This help article, Get ready to lodge activity statements online, has more information on this.
If this reflects the same, I would then recommend you check with the ATO to ensure you are set up correctly for future submissions.
Please reach out if you have any further queries.
As expected - the correct ATO details were there, the software ID is correct etc etc etc
So gee - how about a solutiuon that works?
Nothing has changed on either end (ATO or MYOB) from the sucessful use in November.
I wil lgo through and check but it is concerning when nothing changes and things stop working
