Cancelling my subscriptions

Hi 

My accountant has moved to XERO and so have I.

I called the 0800# times and was hung up on 3 times at 30mins on May 1st

I tried to cancel on-line - that directed me to the 0800 - being the 3rd hang-up

I have completed a downgrade form on-line - to cancelation and have not heard a thing - no call, no email. No notifications, now the 5th.

How do we cancel subscriptions? I do not want another month to be charged over the 3 entities.  

Regards

Anita - linked by my email address