Data protection is our top priority

If Data Protection really is your top priority, you'd allow us to turn off the option for our customers to 'link to myob' if they are also MYOB customers. You're giving our customers information we don't want them to see but need internally for our records.

Hi H-TS,

Thank you for your post, and I apologize for the delayed response. I recommend submitting your suggestion on our Product Ideas page. Our developers may review it to consider its potential addition in the future.

Feel free to post again, we're happy to help!
Regards,
Earl

Earl_HD 

Thanks for the acknowledgement of my comment. I've suggested it at least three times since 2020. Noone cares. My posts keep getting marked as solved/closed by forum moderators. I'm not going to bother again. 

In March 2021 I was told: "There is no update on this, since some teams have moved around since the Card for this now lives in a shared backlog amongst multiple teams to pick up now." I guess noone picked it up.

We're looking at alternative products anyway so I'll let it go.

Hi H-TS,

My apologies for the late response.

I genuinely understand your frustration, and I sincerely apologize for any inconvenience caused by your recent experience. I want to emphasize that your feedback is invaluable to us, and we genuinely appreciate your input.

While I currently don't have any new information about the update from March 2021, please know that I'm committed to escalating your concerns to the relevant team. We are consistently striving to enhance our products and services, and your feedback is instrumental in shaping these improvements.
 

In the meantime, I would like to express our gratitude for your continued support. Your satisfaction is of utmost importance to us, and we're actively working on addressing any issues to provide you with a better experience. As a token of our appreciation for your loyalty, we're exploring additional benefits and features that we believe will enhance your subscription.
 

Thank you once again for your patience and understanding. We value you as a customer, and your satisfaction is our top priority.

Regards,
Earl

Seriously, are you people goddammed joking!!!

"You should never share any confidential information, such as your account information and/or your or your employees' personal details."  YOUR BLOODY WORDS INDEED!!!

I and many others have complained about erronous invoices appearing before our clients with totally different and confidential details on them, including false payment details. This has been going on since at least June 2022. I have sent you copies of the original invoices and the received ones last year and have heard absolutely nothing from MYOB about resolution other than a complaint number forwarded to you by the seemingly AI person called "Doreen".

Next stop will be the Australian Information Commissoner. You have no right to allow other people's private details and possibly fraudulent banking details to be sent to my clients.

Hi saintjohnny, 

Thank you for reaching out, and I appreciate your understanding regarding the delayed response.
 

We're sorry for any inconvenience this may have caused to your clients. As per further checking your concern has been passed already to the relevant team and they are carefully working on it. Meanwhile, we recommend you will need to re-send the invoices so that the recipient will receive the correct information by this time. This is already a known issue and we're doing our best to work on it carefully as this includes personal details of our customers. Rest assured that will keep you updated once there is progress on your issue. Your patience is highly appreciated in this matter.  

Please feel free to post again if you have any queries. We’re delighted to assist you.

Kind regards,

Shella