Hi Doreen
Thanks for your quick response.
As I said, I have numerous backups of my file. And it is by no means clear from the information provided by MYOB that I will still be able to access my data and produce reports.
I was told today over the MYOB help line that I would no longer be able to open and see the data or produce reports from these offline files once 30 days after cancellation had elapsed.
Furthermore, the link you have provided tells you to download all your data to .txt or .csv file and to print reports. It gives no indication that you can still open and use your offline files (read only is fine).
I need to be certain that I can access this historical data in a useable format (not a .csv file or general ledger report).
Are you able to provide a link to the MYOB website where it says that Accountright Live Plus former clients can open an old offline file after cancellation, review transactions and prepare reports (no new data entry required) bascially forever?
Thanks
Linda
Hi Linda2024,
I get that you need to access the file after canceling your subscription for your business audit. No worries, canceling your subscription just removes the file from the cloud. Since you have backups from different times, you can easily restore them offline and get your data back.
Hope this helps! If you need anything else, just start a new thread.
Thanks,
Genreve
Hi Linda2024,
One of the many reasons you get conflicting advice is due to MYOB's confusing and ever changing naming of products. ChatGPT is also likely at fault. Then there are new and unexperienced forum/support staff.
As I think Genreve confirmed, provided you have backed up your online file, you can always restore it locally and access in - IF is is an AccountRight file. And it doesn't matter whether it is currently accessed online by desktop software or via the Browser.
This however does not apply to MYOB Business or Business Pro or Essentials 'files' or whatever the next name will be, as these files cannot be backed up by the user.
Regards
Gavin
gavinw222@gmail.com
