Amanda,
I recall MYOB introduced 2FA some years ago.
There was various discussions with MYOB and I was told MYOB used MFA and AI to recognise the computer used.
What has changed in the past month?
My email confirmations stopped working some time ago.
My Partner Manager informs me that she cannot help with Technical Support.
Is that correct?
Duncan
Hey Duncan!
Our 2FA is linked to your login so upon logging in with a particular email address, your 2FA method will come up next based on how you've set it up previously.
Recently, we introduced additional methods to set up your 2FA. More information can be found on this page: https://www.myob.com/au/support/login-and-2fa/setting-up-additional-two-factor-authentication-2fa-methods.
If your email confirmations have recently stopped working, I'd recommend double checking your computer time settings have been set to automatic, sometimes if it's been manually set and is off by a few seconds/minutes it can impact those codes coming through.
Cheers, Amanda.
