Forum Discussion

FrankZhang's avatar
FrankZhang
6 months ago

Stuck at back up, please help to active

Got a error message: "Error Messaage "Backup progress. company file currently backing up. sign once back up complete". Please help to active, 
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi FrankZhang,

Thanks for your post, and welcome to the Community Forum! I checked your account with the serial number ending in 5050, and it is already showing as active in our system. I couldn't find any other serial number linked to the email you're using here on the Community Forum. If you are referring to a different serial number or account, please send me a private message with the serial number of the company file that is experiencing the issue. I will be happy to assist you in resolving it.

Looking forward to your response.

Regards,
Earl

FrankZhang's avatar
FrankZhang
6 months ago

Hi Earl

 

Thanks for your respond, I called the service line and problem was solved. 

We do have another serial number linked to my email address, not sure why it did not show up. 

But still thansk a lot for your help.

 

Frank

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