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Duplicate reversal mess
Hi everyone, I’m hoping someone with MYOB payroll experience can help me untangle a payroll issue that occurred after I entered an incorrect payment date. Normal process Our pay runs operate Monday to Sunday, and we always set the payment date as the Sunday so payroll reports align with our weekly reconciliation. What went wrong Last week I accidentally processed a payroll with the wrong payment date 02/03/2026 instead of 01/03/2026. While trying to correct it, a series of reversals and electronic payment actions were performed. This seems to have created multiple payroll postings and reversals. What the file now shows From reviewing reports Payroll Activity, General Ledger Detail and Payroll Category Transactions- Payroll entries exist on 01/03/2026 corrected run however due to a double reversal for each pay in this run I believe this is where my STP reporting may be inaccurate-possibly requires another dummy pay run? Multiple payroll entries exist on 02/03/2026- previous employees and current. Some $0 and some old pays. - These don’t appear to be affecting figures from what I can see. Upon processing pay run for 2/03/2026-08/03/2026 I found all of the reversals random employee voids in the electronic clearing account. A series of positive and negative amounts and duplicates. I followed community forum steps to clear them from the account. Now those Payroll entries exist again on 08/03/2026 (next correct run), my weekly activity summary shows the correct pay runs if I look week to week but with random cents amounts added and missing one pay entirely. If I look at the month there is only one pay run in there again with the random cents and missing pay item. The entries also exist in my transaction journal correctly for both weeks. I don’t actually use the bank file to pay staff so correct pays were paid both weeks. The 02/03/2026 entries appear several times, including transaction ranges like: 7037 to 7053 CD000033 to CD000049 CD000050 CD000067 For context I have 17 staff These appear to contain the same wages, tax and super lines duplicated multiple times. Current symptoms Payroll Activity Summary is missing some employees Some employees show $0 activity Payroll reports show unexpected cents STP reports contain multiple reversal entries Electronic Clearing Account had multiple debit entries from attempted bank file corrections- these are cleared. Profit and Loss has a negative wage figure for most recent pay run. Advice from MYOB support They suggested creating a correcting pay run equal to the reversal amounts to offset the duplicate reversals. However I’m also considering restoring a backup from before the issue occurred and re-entering the affected payroll transactions, which may be simpler. Quite the mess from a lag in the system at the time of reversal. I’ve looked at so many figures, google searches, community forums and spoken to MYOB and feel like I’ve not really become any clearer on what’s happened. Any advice from others who have encountered similar MYOB payroll duplication issues would be greatly appreciated. Thanks in advance.
Company ABN invalid
I'm trying to pay superannuation in Account Right but I received the message that the Company ABN is invalid. I've checked our ABN in the company information and it is correct. The ABN has not changed since installing MYOB years ago. I've made a few attempts to pay the super today but keep getting the invalid ABN message. Is MYOB having a problem with this?
Base Hourly Calculation Rate Changed by MYOB System during payroll
Background: Apprentice 3rd yr anniversary mid pay cycle. Pay cycle w/ending 20/08/25, Paid as follows: Thur & Fri at Old 2nd yr rate, Mon, Tues & Wed. paid at 3rd yr rate (which is now Base hourly for this employee on his file). Apprentice Base hourly rate set up on employee file is $27.39 (3rd yr rate) in prep for this pay cycle. On Pay item "Old Pay Rate" is the 2nd yr rate $23.18 - employee added to this pay item in prep for this pay cyle. When entering hours in payroll for this employee: 16 hours was put to item "Old Pay Rate" at $23.18 24 hour put to "Base Hourly". However for some reason the MYOB system increased the pay rate to $30.20 per hour, changing it from $27.39 per hour. This has also happened previously when hours for pay item "Annual Leave Taken - Loading" was entered, the MYOB sytem automatically changed the "Base Hourly Rate". Why? Please fix this bug.
TFN for foreign resident interfering with Super payment
Hi I had a staff member who only worked a few shifts. He is a foreign resident with no TFN. As per the ATO website, I used the TFN 111 111 111 and processed his pay and he paid the higher tax rate. When I go to process his super I get the error saying 'You need to enter a valid Tax File Number for this employee'. He never gave me a tax file number and how he's left. He is using his own superfund - not the business nominated fund. Is there a way I can process his super payment? Thanks in advanceMYOB Teams - Roster existing staff with higher duties and different pay rates
Hi I have had a look at the MYOB Teams and roster application which looks good and would enable me to stop having to use a 3rd party roster and timesheet application i.e. be great to just do it all in MYOB. However we have a lot of casual and some full time staff who will regularly be rostered on for a higher roll which attracts a higher hourly rate of pay. I cannot see how we can set this on the actual Teams Roster as it just seems to have you enter their hours as opposed to list their job role and thus trigger higher duties hourly rate. I have raised and Support Ticket which said this feature is not available which is surprising given its would be quite a common requirement. The work-around provided was to enter all this in manually which defeats the purpose of automating the roster and payroll process. A second point is it would be good to be able to write an award rule so it knows to compute breaks etc. We have all these payroll categories setup so its really just a matter of somehow having them be accessible in the MYOB Teams Roster application. Not sure if anyone else had similar issue or if this is on the development wish list? Thanks in advance.
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