I'm trying to pay superannuation in Account Right but I received the message that the Company ABN is invalid. I've checked our ABN in the company information and it is correct. The ABN has not changed since installing MYOB years ago. I've made a few attempts to pay the super today but keep getting the invalid ABN message. Is MYOB having a problem with this?
Hi Ellemm,
If your ABN hasn’t changed and it’s been working for years, you really shouldn’t be seeing that error when you try to pay super.
I’ve had a look, and there aren’t any current MYOB issues showing for that ABN error.
You’ve already double‑checked the ABN, which is great. The next quick thing to try is clearing your AccountRight cache, as that can clear out little glitches like this.
If you’re still getting the same ABN message after clearing the cache, the best move is to get our support team to take a deeper look at your Pay Super setup. You can do that by either:
Regards,
Genreve
