This is a copy of a post I made a while ago and even though its wasnt exactly about the current issue which we have already and continue to suffer from as well it highlights the " FRANKLY MY DEAR I DONT GIVE A "CARE" " attitude that MYOB seems to have about either fixing issues or improving the operational use of the entire program.
We the users need to start holding MYOB accountable for the lack of useful improvements being made.
Your issue is one of many that are almost always the same real issue.
A lack of customisability in all aspects of the programme but because you have a very specific need only a small number of people will vote for this idea
They manage to divide us into small groups because we all have very specific changes or improvements that we want done but in general not enough people either see the request or want exactly that change made to get enough votes to hopefully get the idea considered for inclusion into the possible future improvements selection list that the Team will be considering for possible inclusion into the future improvements consideration list ( that nothing ever seems to get done from anyway).
Please note the long winded underlined part is deliberate as that’s how difficult it is to get Anything changed in MYOB
We need an external forum where we can distil out effective broad reaching changes to the usability of the program.
What I am referring to is things like allowing us the users to have full and complete control of what information and arrangements we want on all the onscreen and offscreen reports including sales/purchasing/inventory and accounting screens
In other words allow us to decide whatever information, in whatever format we need to suit our business in both onscreen and offscreen reports
The issue seems to be that whatever columns and information the MYOB experts decided many years ago was the one and only arrangement that we would ever need because how could we possibly know better what would suit our business operation.
We only run and manage our business everyday so how could we know what arrangement of information in on and offscreen would be best for our business.
We could then give MYOB and the Team a list of effective changes that need to be made with a request for an expected delivery date for the changes to be implemented by.
This may then help in speeding up the implementation of some really helpful changes
As in the case above about
There is no functionality for printing a report when transferring stock from location to location. There is also no report that can be printed after the transfer has been done and there is no reference in the stock inventory item that a transfer has been made. ????
This would be very useful to a number of users of MYOB but what would be more useful would be to allow the users to fully customise all and any columns in any report and to be able to select any column that that has any connection to that report. ( AND I DO MEAN ANY AND ALL COLUMNS NOT WHAT THE PROGRAMMER THINKS ARE THE CORRECT ONES)
This would allow everyone to create any mix of columns in any order that suited their purpose.
Instead of us asking for a single useful change that only suits a few people at atime we would have a single upgrade that would make it way more useful to many users.
Darryl
and the reply from the moderator is attached below
Hi @DazzaB
Thank you for your feedback and for raising your concerns within the MYOB Community.
The primary focus of our product teams at this time is about adding additional functionality to the AccountRight Browser Interface, correcting known issues, and migrating users to that. This will give more users the ability to manage their accounts anytime anywhere that is an advantage of that interface. While this does mean that the AccountRight Browser interface will have added additional functionality and consequently some additional features in the desktop application, it does mean that we may not add additional functionality, such as the many user-submitted ideas on the AccountRight Idea Exchange as we would like.
In saying that, ideas and feedback posted on this Community Forum, including the AccountRight Idea Exchange (and MYOB Essentials Idea Exchange), are passed onto the required teams to look into. This is one of the primary reasons why, where appropriate, we do recommend that users post their suggestions and ideas that they would like to see in the product on those Idea Exchanges for consideration of the MYOB Community and our product teams.
It should be noted that ideas are prioritised and as such before looking at implementing an idea we do look into how much demand that feature there is, how complex it is, what resources are required and would there be any negative impact. This is as well as commercial impact and other factors including compliance. Users voting for ideas or showing their support for those ideas are we how we look driving the demand for that idea. While voting for an idea doesn't mean that it will be implemented it shows use that users are looking at wanting to see that idea added in the future.
I think it is worth calling out that from just the AccountRight Idea Exchange alone there are over 300 implemented ideas. These are 300 ideas that users have suggested and have been included in the product.
Kind regards,
The Moderator
Well Im guessing that they dont see having to Input an entire order a real issue to be fixed as this problem has been around for a long long time and so far nothing has been done to fix it
Its funny that this is the only program I use that has a problem adding up a row of numbers and getting it right
Some very very Poor excuse for an accounting package
Darryl