our security protocol is now preventing us from exporting to Excel probably because of risk factors associated with older versions of Excel.
Are you able to upgrade to the latest version of Excel or is there another solution besides opening in Browser?
Micah
Hey Micah001
You can only export a report as an Excel file if Microsoft Excel 2010 or later is installed. More information and step by step instructions on exporting can be found on this page here.
We do recommend that you use the latest version of AccountRight and Excel if you plan on exporting data.
I've updated the status of this post to closed as this space is more for users to make suggestions to improve and features they'd like to see in our products! For future, if you have any questions I'd recommend posting them over in one of our AccountRight discussion boards, we've got plenty of users that frequent the space and will be able to help answer some questions you may have.
Cheers, Amanda.
Hey Amanda
I have since resolved the issue thank you.
I am having trouble with this too, it always stops working and I don't know why. We have the latest version of Excel.
Hi MelissaSucceed,
If you're having trouble exporting to Excel, you can check out the handy link above. If that still doesn't do the trick, our awesome support team is here to help. You can chat live with our agents via our virtual assistant MOCA or create a case through MyAccount.
Cheers,
Princess
I know how to do it I just don't get anything, nothing downloads
