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death of employee Unused leave
Tried calling MYOB and after wasting more than one hour the person was unable to help with processing unused leave entitlements. Then she said I will put you through to Payroll, even though at the intial conversation step I had asked: Have I come through to the Payroll help department? When she put me through to the "proper" payroll department, MYOB had closed up shop for the day. Please MYOB, put on specialist Payroll staff who understand Australian Payroll laws and guidelines. Still no closer to getting the help I need, and the no, the community forum is not helpful either. I need to talk verbally with someone who can show me how to transfer the unused leave entitlements to the correct category of Death Benefit - ETP tax free.2Views0likes0CommentsDate Formats
I have a problem with the date formats in MYOB. At some point during the day the format changes from Australian to American format. Its random when it happens. I end up sending invoices to clients with the wrong format. In order to change it back to Australian format I have to log out and log back in again. I am looking unprofessional with this. Can someone provide a solution, my Windows settings is Australian formatAssigned Custom Field Names not showing on report
For employee card files, I have created a custom report to show Name, Address, Phone, Email, Notes, Emergency Contact Name, and Emergency Contact Details. I created the Emergency Contact Name, and Emergency Contact Details fields by going into Lists > Custom Lists and Field Names > Employees (see screenshot below) These field names are visible on the employee cards as below: However, when I create my custom report (Reports > Index to Reports > Card > Card List [Detail] > Card Type [Employee] and then want to show \ hide the required fields, it still shows as "Custom Field 1" etc: and so when I run the report, it comes out as below. Also, does anyone know how to delete the default report name i.e. Card List [Detail].... I've tried, but couldn't so I just moved it about the page. I can export this report to .pdf, but can't export it to excel (the option is greyed out) otherwise I could have done a find and replace for those field names. I had hoped to give each employee a copy so that they could check and update their details. My workaround for now has just been to tell them what the custom field name is for if the details aren't recorded. Thanks and regards, Narelle5Views0likes0CommentsRemoving Superannuation Payments with MYOB Business
Hi I am trying to remove payments from the 'Pay Super' area of MYOB Business. I have paid the employees super myself using an external service. On AccountRight, I used to use Pay Liabilities function, but this function is unavailable on MYOB online. I tried following the same steps if I was using MYOB itself to do the super payment, but then it prompted me to authorise the transaction, but ofcourse that would pay the super a second time, so I did not authorise the transaction. Now the transaction is marked as 'pending authorisation.' Is it ok to leave it like this? I would like the Pay Liabilities balanced, and the employees marked as 'paid' so they don't appear in the 'Pay Super' area. I am planning to use MYOB to do the super from now on, so this won't be a problem in the future i.e. I will authorise future Super Payments. See pictures. I have already done the super using an external service for Oct, Nov, Dec. January is not complete, so I the super payments for January can remain. The Oct Super payment I created super payment but did not 'authorise' it as explained above, so the super payments for Oct period are not there.315Views0likes5CommentsWorking Holiday maker to Visa 482
I need to change an Employee from Working Holiday Maker to 482 Temp Skilled shortage visa & qualifies as an Aust resident Currently using Tax Table: Working Holiday Maker - Registered & Income Type: Working Holiday Maker. Does anyone know What changes I need to make in the Payroll Details / Taxes for this employee. Regards, Deanne14Views0likes3CommentsExporting Customer Card Files
I know of 3 ways to export Customer Card files and all either don't work, don't have the correct data, crash or I can't save the report for future use. I only need to export, Customer Name, Phone & Email and I need to save this report for repeatable uses. Can anyone give me an idea on this? MYOB Export Assistant Has all the functionality I want to select the correct files, but I can't save this as a repeatable report. This also creates 2 fields for the Customer name ( Fist Name & Surname), not ideal, but I can work around in google sheets. Card Report This usually crashes when I try to export a Customer Contact List. Limited Customization - Not enough fields to insert. Why isn't email available here or other information? If it doesn't crash I can't add email address to this export, which makes it useless for the report I need. Work around is to create a custom field and add email to this custom field, but I am trying to reduce data input not double it. The Web Version of MYOB has no customization and can only export to PDF or Excel?? Why is there know export to CSV Function? If these customization can be added to future updates please do so. Thank youCustomized form not printing
Hi, Sorry to bother you but I have a bit of a weird issue on Myob Cloud with regards to a Customized form having some very weird issues printing. We have one machine that connects like all the others to the cloud file, that has major issues with printing any customized forms and/or editing them. When we print any customized form from the Myob file (on one machine), it's massive in size (seen by preview before printing), which the new printer seems to be rejecting. This computer could print to the old printer. (There are no settings on any driver that I can find at the moment for his new printer that force the document to fit the items to the page.) We've exported the form from a computer which can open the “said” form without issues (and also print it and it works fine) to this machine and the new imported working form still does the same on this machine. We've also tested printing the Myob generic form one, on this machine which does still show as an a4 page which works fine. If we “save as” the generic one which does work without making any changes to it, it saves to the system like the other forms which then has masses and masses of space and then does not print again. At the point we're grasping at straws and just can't understand why Myob is causing such massive space in the forms on his machine but no one else's. This machine does have a very large monitor but I'm sure that couldn’t be pulling anything in via myob with regard to page sizes etc. We've removed and also re-installed Myob which hasn’t helped and changed the printer driver to others which hasn’t worked. (the Microsoft IPP class driver got the closest to printing something out but it was all garbage). Wondering if you had any ideas on anything that you may have seen similar to this maybe? I can only assume it was working fine on his machine previously due to the older printer being able to maybe shrink pages to fit 100% of page printing to. Regards, GavinFinal Pay Processing
Hi Folks, Processing final pay - do I: 1. Pay ETP then create a new payrun for the final wage? Is that two separate pay runs? I thought it was all on the one payrun. So ETP, unused leave, final salary all on the one payrun and payslip. 2. I will have another pay run for this employee - can I leave out the termination date so I can make the other payrun in 2 weeks time? Thanks to all in the communitySolved214Views0likes2CommentsGP based on GST excl. sell and GST incl. cost
Have I done something wrong in my MYOB setup? When I look at Business Insights Item Profit margin it shows the Sell Price excluding GST, but the Buy price is Inclusive of GST. The screen shots below all relate to the same product. If I buy this product for 74.569 including tax, that means it’s 67.79 excluding GST If I then sell it for 97.20 + GST my GP is 29.41 According to my calculator that means my % profit on sell price is 29.41 / 97.20 = 30.26% According to MYOB I have made 22.631 profit which is 22.631 / 97.2 = 23.3% profit. Can MYOB be setup to show GP exclusive of GST?Single Touch Payroll - Updated Event or Payroll Event
I recorded a payroll (paid and reported via STP), then a few days later, realised there was some error on one payroll (wrong amount). I reversed the wrong payroll, and recorded the pay again with the correct amount with the original date of payment (i.e. past-dated), then reported as "Updated Event" via STP. Now I am processing BAS for the quarter, and I find the BAS has wrong prefilled amount for W1 (total salary) and W2 (PAYGW), because reporting as "Updated Event" updates only YTD figures and does not send the gross and PAYGW amounts. I read the MYOB community help, and understand that I can just manually correct the prefilled figure on BAS. My question is --- When I make similar payroll corrections in the future, should I report them as "Pay Event", or "Update Event"? As "Update Event" resulted in wrong prefilled amount on BAS, I thought I would use "Pay Event" in the future, but then I found the MYOB support page saying I should use "Update Event" for past-dated pays --- See Example 1 on the page below. https://www.myob.com/au/support/myob-business/payroll/single-touch-payroll-reporting/reporting-past-dated-pays-for-single-touch-payroll I appreciate if someone could let me know which is the correct way. Thanks. MamiSolved663Views0likes8CommentsInvoice Reminders didn't all get sent
I have invoice reminders turned on, and quarter it worked fantastically. This quarter, however is another story. Only a small handful got sent. I have double checked all the settings, but didn't find anything that stood out. How can I make MYOB send the rest without manually typing the same message in for each invoice? I await anyones suggestions.