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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
GST Number not showing on invoices
Hi, I notice our GST number isnt showing on the invoices now im using the Browser and templates. I have tried clicking the GST number in the template settings and hitting save but nothing changes, I have tried using a different browser to do it as well. Im in NZ and we are meant to display our GST number.
Recurring Transactions
Hi all, I've just swapped from desktop to online version of accountright & have created a spend money transaction, click on 'prefill from recurring" and then I have a bit list of all our recurring transactions that I appear to have to scroll through. Is there anyway to search for the transaction I want like you can in the desktop version? Thanks in advance!
Why are MYOB Reports so slow in this day and age? Constant crashes, time outs, failures just trying to bring up 6-12 months of Sales History for 1 customer.
Hi All, Why is producing MYOB Reports (Account Right Desktop), sales history etc still so slow and glitchy in this modern day and age? Constant crashes, time outs, failures just trying to bring up 6-12 months of Sales History for 1 customer. It wastes so much time for our sales team and office waiting watching the the spinning wheel. Nothing else can be done while waiting. Does anyone else experience this frustration? I really hope improvements can be made. Even if it was Database size or something, with tech these days and the speed it should be better. And MYOB dont give us any option anymore to compress database I believe? Any tips or ideas we would love to hear. Its pushing us to seriously look at competitor alternatives, but we wish we didnt have to go through that transistion pain. Thanks Nathan
Standard Pay
Has anybody come across an issue recently where hours have been added to somebody's standard pay where they previously had 0? I thought it was just some new starters had been set up incorrectly but some older staff have been changed as well. It's not something that the payroll person would change and she said she had a pop up the other day when she was adding a category for someone.
PayDay Super - Clearing House
Hi All, I use MYOB Account Right and process the payroll on a weekly basis and pay the staff super on a weekly basis. I use a clearing house to manually input the super contributions after the MYOB payroll process the same day. Straight after the clearing house procedure the wages and super are paid via the company internet banking by EFT. I am assuming that as my company is already compliant paying staff super weekly through an existing Clearing House that it is not necessary to use the “MYOB Pay Super” system as I’m comfortable with the same process which is currently used. Is that correct and will the process payroll procedure remain the same etc? I assume the current method being used will be ok as of 1st July. Thank you for any feedback / clarification.Intray upload via email
I would send many invoices via email to the MYOB app uploads but when I went to enter them, many were missing. I went to 'more ways to upload, and generated a new email address. I click the copy button and it says copied but when I paste it is blank and I can not see it. I've tried pasiting to notepad, the email program and there is no email address copied. the new address is greyed out and I can't even highlight it to see what the rest of it is. I've tried on different computers and different users but it's all the same. Can anyone help please?
uploading documents via email
Lately some of my documents have not been arriving in the in tray. Ive checked emails are being sent so that's not the issue. Some are not appearing at all while others are. my IT guy suggesting getting a new email address however when I've done that and copied the new unique email address it says it's copied but i cant paste it anywhere including email so I'm unable to see the new email address. Any ideas as to why I cant paste the email address into an email?Transactions Report-General Journal Report
On the MYOB AccountRight desk top version, I can run the above report and get a list of journals with the entire journal being shown. On the Browser version, I can list the Journal entries by date selection, categories etc, but the entire journal is not shown. How can I get the same report from the desktop version?Online payments - Customise invoice
Hi Myob Team, Online payments have been set up, and I would like to generate customer invoices in MYOB AccountRight that include online payment options such as credit card and QR code payments. Could you please guide me by step on how to customise the invoice template to include these online payment options? I have already customised the invoice in the MYOB browser version and everything works correctly there, but in MYOB AccountRight, the online payment options are not appearing on the invoice even though I have tried several time. Also, why if I already customised the invoice in Myob browser it does not displaying in Myob AccountRight? I found this from online payments search: "No matter how you invoice your customers, they'll be able to pay you online. So if you prefer to download an invoice as a PDF and email it to your customer – and you've set up online payments – they can still view and pay the invoice online. A QR code is automatically added to your invoice when you print it or export it as a PDF. When the customer scans this QR code using their phone, they can view the online invoice and easily pay it online." Thanks in advance for your assistance.Incorrect Credit Card Charge
Hi there, MYOB deducted 12 x my monthly payment from my credit card (yes 1 year's payment) in one hit this month for no apparent reason. Has this happened to anyone else? Of course it happened on the weekend and I have raised a ticket but it is now Thursday and no one has got in touch with me yet. Every time I call I am on an endless hold. The invoice says it is for one month (not a year) so I am pretty sure it is an error but does anyone know how I can get their attention or someone to respond to me? It is annoying to have over $1500 extra taken from your credit card and not be able to contact them!!
Sick Leave
Hi, I have been conversing with some and very helpful. I am need of advice again please. I have a employee who is off with a broken leg on his time, I have been paying sick leave for 3 weeks and now it says he only has 28.631 hours left. When I entered into the payroll to pay it still comes up with his weekly wage to pay then goes into minus figures. Doesn't make sense paying a weeks wage if not that time left. Please can you advise. Also the hours for holiday pay is recorded wrong now as it has not been recorded correctly for a long time, but he is up to date. Please advice on how to clear and start again, so I can get it done properly. Thank you for your time. Kermie
Super Acurrals Payable - Balance Sheet
In November a staff member didnt turn up and I had all pays pre put in MYOB. I went on leave and t was done in my absence. When I returned the person had paid the employees, one just didnt turn up. End result I had to reverse 5 entries that were connected for that month and reissue. When I checked previously MYOB led me to reverse these transactions which I did. My superannuation is correct but now I have a credit on the balance sheet under the super accurals payable that I want to get rid off. The reversed pays come up in MYOB under account transactions accrual report for November. When I go into the reversed transactions it only gives me the option of reversing again. I dont want to reverse as I am concerned it will add into November and super will be owed. Hoping I have explained myself and someone can assist. Regards Marg
Pay Super direct from Account Right Error
Im Having and issue in signing up Pay Super direct from account right After signing in with email + password this error come up Whoops we have hit a snag!!! I have raised a case with MYOB support but have not been able to resolve this problem as yet Anyone out there that can help please Vicki Stubbs
New user showing as Access Removed online
I have tried to set up a new user, and unfortunately they let the invitation expire. Now I am unable to resend as instead of showing as expired when online they show as Access Removed. I contacted the help desk and they said it is a known issue re and sent me a link and closed the case. But the issue in the link relates to new users not being able to access the file. This is the new user not even been able to set themselves up with a password never mind accessing the file and me not being able to reinvite them as when I do click the 3 dots to say resend the system tells me "Something went wrong. Check the details entered are correct and try again." So how to I get this new user a new link so they can set themselves up? There are a huge number of different errors this week which I think relate to the recent updates so things are going bad.MYOB Teams for salaried employees
When will salaried staff be able to use MYOB Teams for leave requests. We do timesheets in Aroflo but that still requires manual calculation of pays in Excel before transferring the info to MYOB to have an accurate record and audit trail. MYOB has never had the option to add leave requests in advance so that means having to keep a manual record of leave requests, sometimes months in advance, and remember to process them in the correct payrun. We have 10-12 staff which is enough of a headache but larger businesses must struggle with this or have to use 3rd party software. MYOB really needs a leave management system incl submitting leave requests, an approval process, a leave calendar, leave balances showing in the Teams App for salaried staff but also hourly staff. FYI, XERO has had this (excl the calendar) from the beginning.Subscription update required
For the past month I've been trying to get this resolved - emails, phone calls - and still not resolved... It's been such a frustrating experience!!! First, I couldn't update my card expiry details because of an Error 403 Forbidden showing on the system, then a looong phone call with MYOB where nothing was resolved and at the end the call ended and a voice survey came up asking how happy I was with the service. I wish I could have given a zero... Then I get an email to say my case was closed and 3 more surveys after that. I replied saying it was not resolved and then got an email saying it was re-opened. I replied and explained the issue, and though I could now update my card details (progress!), I still get the same message saying "we had problems processing your payment for your Account Right Subscription". Payment has gone through for April (confirmed by a MYOB agent on the 7th of April and I can see it on my credit card) but this morning (29/4) when I logged in, it said I have 2 days before my file will become a read only file as they have problems processing my payment. I tried phoning again earlier today, but after holding for 28 minutes, I've given up. I've now tried again and am still holding ... I didn't want to complain on this forum, but I don't know where else to go to get this resolved. I am sooo frustrated with MYOB ...
