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AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
MYOB AccountRight version 2026.9 will be released on October 14th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, u...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Serious Concerns About MYOB’s New Verification Requirement
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } I am extremely concerned about MYOB’s recent policy requiring businesses to provide personal identification and trust documents simply to continue using invoicing—even when we do not use online payment services. Here are the key issues: Sensitive Information in Emails MYOB included my Payments Client ID, Serial Number, and Business Name in an email. Email is inherently insecure and should never be used to transmit sensitive identifiers. This raises serious questions about MYOB’s commitment to privacy and data protection. Lack of Legal Justification MYOB claims this requirement aligns with “minimum standards” for confirming beneficial ownership, yet provides no reference to any specific legislation or compliance framework. Why should businesses that only use traditional invoicing be subjected to intrusive verification? No Alternative for Long-Standing Customers MYOB admits communication was inadequate but insists verification cannot be bypassed. For businesses that have never used online payment services, this is unreasonable. There should be: An opt-out option for Secure Invoicing. A traditional invoicing path without mandatory identity checks. Competitive Disadvantage Other major accounting platforms do not impose such requirements for basic invoicing. If MYOB’s logic were applied broadly, companies like Microsoft would demand personal ID to use Word or Excel—an absurd scenario that highlights the flaw in this approach. MYOB currently holds about 17% market share in Australia. Continuing with policies that disregard customer concerns will inevitably reduce this share even further. A fact that the management should seriously consider if they want to continue in business! My Position This verification requirement is unacceptable. Even if MYOB provides clarifications or assurances, I will not comply. It is unnecessary, intrusive, and sets a dangerous precedent. If MYOB cannot offer a solution that respects customer privacy and operational needs, I will migrate to an alternative platform. I encourage other users who share these concerns to speak up. If MYOB does not address this issue promptly, escalation to the Office of the Australian Information Commissioner (OAIC) and the Australian Competition and Consumer Commission (ACCC) may be necessary. MYOB should show the utmost respect to its clients—because we are the ones who keep MYOB in business.
Portable Long Service Leave Report
Hi We are in the process of changing to Portable Long Service Leave. I have found some great information in regards to the set-up in MYOB but there doesn't seem to be a simple way to create a report with required OTE. The information is found in the Payroll Activity Detail Report but it is an extremely manual process removing the non reportable items. We will have the levy calculating but not the reportable OTE. Has anyone found an easier way or knows whether MYOB is addressing this issue. It seems Xero users are having the same issue. Thank you Amanda
Payday Super setting date in advance
There has been lots of discussion regarding this topic - however, what is the update from MYOB on setting the feature to set the superannuation payment date? The majority of us prepare our pays early (either every pay day OR when on holidays) and would like to continue to do so without cash flow issues. We don't want to be paying super (having funds withdrawn from our bank account), before employees even get their pay. There has been feedback about this for a very long time - are MYOB listening and are the intending to modify their system to meet the needs of customers?Business Verification and Secure Payments
I started going through the business verification process, and I'm not very keen on giving anyone non-specific direct debit access, as we do not want to use the secure payment option. My question is, if we are forced to do this, so we can still email invoices from MYOB, but opt out of secure payments, which we don't want to use, will our invoices still have those new options on them but disabled?
Updating Tax File declaration details
One of our employees put the wrong tax file details in his onboarding and wants to change them. Normally, I would have them fill out a new TFN declaration form, however we are trying to do everything through the onboarding system. I sent out the "Update Information" link, however he says it doesn't include a "Tax" tab. Myob support shows that it does (see attached), however I can confirm, it definitely doesn't. I sent one to myself. What do we do? Shelley
MYOB Uploads Errors
What is going on with MYOB Uploads/In Tray at the moment. For the last 3 days I've had documents that simply don't upload, they just keep scanning and others that do Upload but MYOB doesn't recognise the information (supplier name, invoice number etc.) There are suppliers that I've been uploading for months/years and this problem has just started to happen. It's on both the desktop and browser version of Account Right and MYOB Business. Can someone from Tech Support have a look at this issue and resolve it. Please
Unable to delete web sales template
I made the mistake of thinking that the web templates might be usable now. Unfortunately we can't get one into a good format, so I am trying to remove it so we can just use the desktop template. How can you remove the last template for the web so that it stops appearing on top? "Default templates cannot be deleted. Make sure to change another template to default before attempting to delete this template"Unable to Process Super for a New Employee Awaiting TFN
Dear MYOB Support Team, I am using MYOB AccountRight and have recently added a new employee who has applied for a Tax File Number (TFN) but is still waiting for it to be issued. MYOB prompted me to enter 11111111 as the TFN while the employee’s TFN application is pending. However, when I try to process the employee’s superannuation payment through MYOB Pay Super, I receive the following error message: “You need to enter a valid TFN for this employee.” As a result, I am unable to process the superannuation payment for this employee. Could you please advise me on the correct way to handle this situation in MYOB AccountRight? I would appreciate your step-by-step guidance on how to resolve this issue. Thanks TobyPayroll Advice Report - Remove Emergency Contact
Hi all. How do I remove the Emergency Contact Details from the Payroll Advice Report in AccountRight? The Emergency Contact Details are automatically loaded into the Notes on the employees Card File when Onboarding has been completed. The Payroll Advice Report needs to be sent to 3rd parties such as WorkCover QLD and should not include Emergency Contact details. Any assistance/advice with customising reports in general would be appreciated. Thanks Mel
MYOB BILLING TEAM UNABLE TO APPLY PAYMENTS
I have today received an email saying my account has been suspended as payment is overdue. Beyond frustrated!! In April our direct debit failed due to an issue on MYOB's side. I made 5 payments via EFT in May, June, July, August and September and sent copies of the bank receipts. MYOB have still not applied the July and August payments. Then in September MYOB 'tested' the direct debit as they had "fixed" it. They took 2 payments of $165 on the same day.... leaving my account in credit for $330.00. On my bills they have charged me 5 x $11 direct debit dishonour fees.... a charge I refute as the failure was on their side, my direct debit has been in place for 8 years and never changed. I am again on the phone to MYOB and having to start from the beginning again...... If I do not get any satisfaction in the next week I will have no option but to contact the AFCA and lodge a complaint. Surely, it can not be that hard for a company selling accounting software to reconcile their own customers accounts.....????Notification on receiving Purchase Invoices in Intray
Hi Does anyone know how to set up notifications for when you receive a Purchase Invoice in your Intray on Desktop? I've had a look and can't see where the set up for this is but if anyone can help it would appreciated as I know you must be able to do something easy like this - as all other software do. Many thanks Carol
