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Hi Everyone
MYOB AccountRight version 2026.4 will be released on May 13th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include impro...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Cancelling my subscriptions
Hi My accountant has moved to XERO and so have I. I called the 0800# times and was hung up on 3 times at 30mins on May 1st I tried to cancel on-line - that directed me to the 0800 - being the 3rd hang-up I have completed a downgrade form on-line - to cancelation and have not heard a thing - no call, no email. No notifications, now the 5th. How do we cancel subscriptions? I do not want another month to be charged over the 3 entities. Regards Anita - linked by my email address
Email Default Template Message not Appearing in Sent Emails from Accountright
Hi Everyone, Over the last 2 days, any invoices we email via Accountright have been missing the default template text that's saved down in the Email Defaults area. This was working fine prior to 6th May 2026. I've tested the sent emails for statements and orders and they are working fine, it's only invoice emails. All our forms templates use the same company logo so it can't be the size of the logo image we're using. I have also tried the following with no success: Clearing browser cache Toggling off/on the "Send emails using Accountright" check box under the emailing tab in Setup Checked the email defaults are still active and saved Can you please assist and advise what else may be causing this and how to fix it? Thanks, Broc
Payday Super
Hi MYOB support team, I've set up payday super and made the first payday super payment two days ago. I've checked the super fund and the payment gone in yet. Please would you tell me how long that super payment will be in the super fund? Our email: mailto:executivelook@gmail.com Case No. 03070843 Thank you. Sherry ShiMY new myob bms id number not transferring correctly
I am in a world of pain at the moment and require MYOB specialist help. I had only used MYOB Payroll Essentials for one client only for STP. However, due to MYOB cancelling offline files, I bought a subscription so I could upgrade my offline file to online. This offline file is where I processed a full accounts service, including payroll recording, but not STP reporting. THe STP Reporting was done at the end of the month and was only reported through Payroll Essentials. After upgrading the original offline file to online, it now shows 2 STP Reprts for the same employer. All the employee records are duplicated, showing everyone earning double what they actually did. Even though the MYOB Payroll person took about 4 hours to walk me through everything, it still did not work. After going through BAS agent portal, it shows two separate bms id numbers and did not merge the old number with the new online database. Now I have been told to "zero" everything out of my Payroll Essentials. Surely, there must be a way to transfer the old Bms Id to the new file.
MYOB STP using Update event not pay event
We are running payroll monthly for 2 employees. Each month is identical. I can see all pay runs have been run correctly in the "pay runs" section, but then in the STP section, some months are reported as an "update event" and not a "pay event", along with reporting $0 for wages & PAYGW even though there should be wages and PAYGW included. This causes issues with STP reporting with the ATO compared to the MYOB reports. How do we prevent pay runs from being reported to the ATO as a "update events" instead of "pay events", and ensure the right PAYGW and wages are being reported. Is there a way to edit previous pay runs to correctly report them to the ATO?bank feeds reference
We are starting to set up electronic payments to our suppliers,the bank informs us that we hve to get a bank feed reference number,we had bank feeds and stopped using it. quest where do we find the previous reference and if we cant use that one how do we get a new one. Been told to ring support but that's a waste of time. cheers john
APPLY DISCOUNT TO AN ITEM IN ITEM CARD
We have a few suppliers that provide us with a discount on items we regularly purchase. It would be great if we could add, for example, 20% discount to the Item Information maybe in the Buying Details Tab, when creating the item so it doesn't need to be put in manually on each line when entering bill. Would be a great addition!
AccountRight monthly version release information
2 MIN READ Hi Everyone MYOB AccountRight version 2026.4 will be released on May 13th 2026.** AccountRight updates are typically made available around the middle of every month. These do include improvements and fixes. Users can see what is included in each update through our dedicated AccountRight Release Help Article. When an update is made available AccountRight PC Edition users would be automatically updated to the latest release of AccountRight. You'll be prompted to restart AccountRight to complete the update. If you're using AccountRight Server Edition, the update will download and install automatically. Customers using the following version must update their software by the listed date to continue accessing their online company file. We do recommend updating to the latest version of the software - more information on AccountRight releases can be found on AccountRight Release. Decommission of AccountRight 2026.3 If you use You won't be able to open online files after AccountRight 2026.3 26th May 2026** ** All dates are indicative only and subject to change. To give you the best possible performance from AccountRight, we only keep the most recent version in the cloud. This does mean that as new releases become available, you may need to update your software to keep working smoothly. How do I update to the latest version? The majority of users will receive automatic updates with every release - when an update's available, you'll be prompted to restart AccountRight to install the update. However, the guide to ensure you are on the latest version is available on Getting the latest version. Will I still be able to open my offline file(s) after the date? Decommissioning only impacts online file access, you can still continue to use your company file after the scheduled date of decommissioning offline (locally or your local network). What if I need more help? Check out our help article, Installation troubleshooting, if you encounter any issues when trying to install the update, or alternatively feel free to start a new post so the MYOB Community can assist.Using MYOB Pay Super only — can other bill payments come out of my bank account?
Hi everyone, I’m trying to understand how MYOB AccountRight / MYOB Pay Super works before I set it up. At the moment, my bank account is not connected to MYOB, and I want to keep my normal bill payments separate. My main concern is that if I connect my bank account for super payments only, I do not want MYOB to accidentally pay other bills or supplier payments from that same bank account. What I’m trying to confirm is: If I set up MYOB Pay Super and nominate my bank account for super payments, does that bank connection apply only to super? If I enter transactions in Pay Bills, can MYOB ever move money out of my bank account automatically? Is it correct that other bill payments would only happen if I separately use electronic payments / bank files? Can I safely use MYOB for super payments only while keeping all other payments manual? I’d really appreciate confirmation from anyone who knows the setup well, especially if you’ve done this in practice. Thank you.Contractors and Payday Super
This is what I did. 1 - Create or Update the Contractor’s Employee Card 2 - Set the Personal Details>Employment Basis to Other (Not Reported). This means you won't be reporting the contractor's super payments to the ATO 3 - Leave the Personal Details>Employment Category set to Permanent. 4 - Click the Taxes tab. For the Tax File Number, enter 000 000 000. For the Income Type, choose Labour hire. This information is required to avoid AccountRight prompting you with a message about missing information every time you pay the contractor's super in a pay run. 5 - For the Process all employees paid dropdown, choose Bonus/Commission and dismiss the info box that appears about tax. 6 - For the pay dates, enter the same date you paid the contractor’s invoice After doing this I recorded the pays and that is when it goes wrong. I still have to sign in and I get sent down the STP path which ends up with a STP REJECT. The error message is "STP error code CMN.ATO.PAYEVNTEMP.000272" How can we pay super on behalf of our contractors using MYOB Paysuper while avoiding STP reporting?Zero Units Sold but Negative Value Being taken
ANyone help me with this? We have zero Stock on hand, so we have been out of stocking it on Invoices. But it keeps taking a negative $ value out of the Inventory Current Value. Then when we come back in stock, we are selling units, but it now takes a zero $ Amount out of the Current Value . SO the current value just sits there. Would this explain why when I do an inventory valuation report, we have massive differences between our Actual average inventory value, and the general ledger account the inventory sits in? Help.Is there any way I can add comment on the invoice to keep an internal record of invoice history in MYOB?
Hi, Is there any way I can leave the memo or comment on each invoice to keep track of invoice history for internal use and not visible to the client. I want to be able to keep a record of invoice status. Thank you
