FionaMiriam's avatar
FionaMiriam
Experienced Cover User
2 months ago
Status:
Open

Allow the ability to edit the message sent to customers for online payment.

The payment receipt received by customers when they make an online payment is not in the branding communication style of our business.

 

It would be great to be able to put our branding, but I know that is not going to happen. It is the wording of the email.

 

I want to be able to add the words "thank you for your payment". As a small business we value our customers and a simple 'thank you' goes a long way. The impersonal 'payment successful' does not honour the transaction between the business and the customer.

 

Perhaps a text box can be added to the form where we can enter a global short message to integrate with the form.

 

Also - we don't pass on the surcharge so I would also like to remove the information relating to surcharges. It is confusing and customer's want to know if they have paid a surcharge because this message is appearing.

 

Or, potentially, MYOB can have two forms that are attached to the global setting for surcharges, one for users who pass the surcharge on and another for business who do not.

 

 

1 Comment

  • Status changed:
    New
    to
    Open

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.