Kirstin65's avatar
Kirstin65
Member
7 months ago
Status:
Open

Each card needs separate email addresses (functional) for invoices and statements

This is a basic need for any current billing system to have. Any mid to large size business now has different areas to their billing system and expect invoices and statements to be sent to the appropriate email address. Electronic receipt of invoices into many of our larger clients have different statement and invoice emails we are required to send to.  This is now becoming a significant enough issue for us that we are looking at changing billing products to another supplier.  This needs to be able to be set up at card setup and needs to flow through to the invoice run and statement run

6 Comments

  • JELLY's avatar
    JELLY
    Contributing Cover User
    6 months ago

    Agree wholeheartedly.  We have a large retail business as a client. The one card = one recipient limitation of MYOB means we would have to set up hundreds of client cards. While online payments has been a great step forward receipts are sent to one contact within the business which creates major confusion and issues. The receipt option also cannot be turned off to avoid this happening.  

  • I have been asking for this function for years & have no still no results. This needs to happen!

  • Status changed:
    New
    to
    Open

    Hey Kirstin65

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.

  • WMack's avatar
    WMack
    Experienced User
    5 months ago

    Hi Jelly

     

    I found a workaround from a Community forum post 5 years ago for this.  It's not perfect but may help. I've copied the link in the post but unsure if it will work. Community Forum post

  • PalletcoSA's avatar
    PalletcoSA
    Contributing Cover User
    5 months ago

    Sadly this has been an issue for a number of years now, and still nothing has been done about it.

  • Yes, I agreed. MYOB should have a separate e-mail field like send invoice, reminder to the same e-mail or difference e-mail.