MichelleOCntrls's avatar
MichelleOCntrls
Cover User
21 days ago
Status:
Closed

make Inactivity sign out optional

Simple: this feature will be useful to some users but for others it is unnecessary hassle. It should be something that can be toggled off by an owner/administrator.

I already loose time and my track of thought when having to do multiple sign in on other places and there would be no benefit to small or single person businesses.

  • This will not happen apparently.  The company does not want to engage on this incredibly annoying issue

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    Status changed:
    New
    to
    Closed

    Hey MichelleOCntrls

    Thank you for taking the time to share your feedback. We are unlikely to explore changing this as the 20-30 minute inactivity time out is an industry best practice that we are adhering to. More information can be found on this page. 

     

    • This feature is enough to make me change careers. It's already bad enough that I have to sign in with email and password and wait for code for the 2 company files I deal with daily, then when I'm regularly booted out because your software isn't responding I have to enter them again, and now if I spend time doing other components of my job that don't involve MYOB (while sitting at my desk) I have to re-enter my password again or remember to stop what I'm doing every 20 minutes and click to a different tab! I actually have better things to do than enter email addresses and passwords all day!

  • I'm back and forth from my desk at least 100 times per day. Each time I walk away, I lock my screen. Each time I come back, I have to sign back into MYOB. It's incredibly frustrating and time-consuming and will undoubtedly cost MYOB valuable customers.