MYOB Update making MORE work for clients, not less

I am not happy about it, I would prefer the invoice be emailed monthly like it has been to our accounts email address, now I need to remember to login to get a copy.   I am really trying to streamline our office practices, this is NOT helpful at all.  Where was the consultation on this change, who actually wants this change, me for one NO vote.  Could it at least go directly to the accounts payable inbox?

I am also not happy - having to go into an account to retrieve an invoice is the bane of our life.

We have to do it for so many creditors now it is a joke. Always about making their internal systems easier.

My question with this change is about using the online version of Accountright to access our account management.

Our small business uses the desktop version with four users.

Can I just go to the online version to make my changes to the account as the administrator and continue using offline for our day to day usage.

I have little knowledge of the online version other than what MYOB itself says it has limitations.

So is there an Online instruction for dummies here . I have been using offline since 1994.

So now we have to jump about on and off to do certain things. 

That is also not helpful.

More like taking care of MYOB than customers.

Just like the last change which forced us to now manually send invoices one by one.

For us that is about 30 a day.

Trying to figure your agenda here.

The changes from 2026 will change access to this very forum that gives us so much help.

Why not send the invoice directly to our In-Tray to facilitate the matching process? This achieves your outcome of securing the data and the business owners need for automation and simplification? 

Thanks for your comment, Amanda, but it does not change the fact that it will now take us THIRTY-FIVE times longer to process every invoice.
We should have the option to request it to continue to be emailed, as with the hundred other invoices that are emailed to us weekly and monthly. 

Most suppliers (99% ?) EMAIL their invoices to clients. Users of MYOB also EMAIL invoices direct to clients (who receive it via EMAIL - not by logging in to some server). i.e. MYOB USERS do NOT require their clients to log in to get an invoice. 

    I agree with KP05 that this change makes more work for us. And in some way lessens MYOB's work. 

    Your reasoning on security is faulty. No-one else makes clients log in to get an invoice - the invoices are EMAILED to clients.

    Maybe MYOB should get some AI program to EMAIL the invoices to us, instead of making us retrieve them. It wastes so much time.

Hi AlanT​ - its official now!

Thanks to customer feedback we acknowledge that receiving invoices as PDF attachments is still the most convenient format for many of our clients.
To better support that preference, we will continue providing PDF invoices via email.

P.S. I see that the status is Closed.  I therefore assume that MYOB will just ignore the wishes of their users.  Again.

Hey KP05​

Thanks so much for reaching out. We appreciate you taking the time to share feedback on logging into your account to view your bill from February next year. I wanted to provide you with more context on the reason for this move.

MYOB is committed to putting in place measures that protect your personal and financial data. Placing sensitive data behind a secure login helps ensure only authorised users can access this information. This process also allows us to provide accurate, up-to-date billing details and account history all in one place. You will have the opportunity to download your bill in two formats – PDF and CSV – giving you flexibility around the way you receive the information.

We are dedicated to prioritising your privacy and data security, while providing you with data in the format most beneficial to your business

AmandaMYOB​ ,

After sorting through the Corporate double talk about security, if MYOB is so concerned to make sure our processes are secure (our problem not yours) why not just send the PDF directly to our nominated InTray?

AlanT

Exciting updates coming soon on this one AlanT​ - hold tight