KP05's avatar
KP05
Member
3 months ago
Status:
Closed

MYOB Update making MORE work for clients, not less

I'd appreciate the thoughts of others on an 'update' email I received today (28.10.25), which I have sent a formal complaint to MYOB about. The email states, in part: “…updates we're making to s...
AlanT's avatar
AlanT
Ultimate Partner
2 months ago

AmandaMYOB​ ,

 

After sorting through the Corporate double talk about security, if MYOB is so concerned to make sure our processes are secure (our problem not yours) why not just send the PDF directly to our nominated InTray?

 

AlanT

AlanT's avatar
AlanT
Ultimate Partner
2 months ago

P.S. I see that the status is Closed.  I therefore assume that MYOB will just ignore the wishes of their users.  Again.

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    2 months ago

    Hi AlanT​ - its official now!


    Thanks to customer feedback we acknowledge that receiving invoices as PDF attachments is still the most convenient format for many of our clients.
    To better support that preference, we will continue providing PDF invoices via email.

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    2 months ago

    Exciting updates coming soon on this one AlanT​ - hold tight