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Galina
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12 days ago
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Negative superannuation in the Pay Superannuation window

Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. See the picture attached. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you.

Payroll

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  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    11 days ago
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    Hey Galina

    This has been posted by another one of our community members already. You can find and vote on the post here so we can add more weight to it. Appreciate you taking the time to share, if you have any other ideas we’d love to hear it!

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Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. See the picture attached. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you.

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Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. See the picture attached. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you.

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Negative superannuation in the Pay Superannuation window - Status changed to: Already Exists","moderationData":{"__ref":"ModerationData:moderation_data:890763"},"body":"

Hey Galina

\n

This has been posted by another one of our community members already. You can find and vote on the post here so we can add more weight to it. Appreciate you taking the time to share, if you have any other ideas we’d love to hear it!

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