AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
1 year ago
Status:
Open

Hide negatives on Pay Superannuation window

Users would like the ability to hide the negative super transactions that come up on the Pay Superannuation screen.

 

This idea was originally posted 8 months ago with 2 votes and 1 comment.

 

 

8 Comments

  • Status changed:
    On Hold
    to
    Open

    We've opened this one again due to increasing interest! If this is still something you'd like to see included in future updates, make sure to click to vote!

  • AmandaMYOB​ I can see that it has been parked due to low demand, as we move forward into the new world of super payments, returned or incorrect fund names given by casuals will increase. can we get a better response so that our systems are clean and negative amounts are removed? In a situation like this crowd polling wont work as it isn't a problem until it's a problem

  • I have come across the same. Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 year ago
    Status changed:
    New
    to
    Open

    Click to vote if this idea is still something that matters to you! Our improved feedback loop ensures that your input, votes, and suggestions are seen by our teams, shaping future priorities.

     

    With a stronger feedback loop now in place, we have started a new Ideas Exchange to create a space that’s more engaging and responsive for everyone. This idea has been reposted after seeing a lot of support from our community members over the years. For more information, please refer to this post. 

  • Status changed:
    Open
    to
    On Hold

    This is being updated due to low engagement (comments & votes) in the last 6 months. Please be advised that the idea has still been added to our developer backlog, but it will have less traction getting prioritised without more votes. A further review will happen in another 6 months where we will either close or re-open this idea based on the number of votes accumulated in that time.

  • RP1's avatar
    RP1
    Contributing User
    23 days ago

    I have had a payment returned and reversed and now it is sitting in Pay Super which is so annoying. How will it ever be cleared!!

  • beclo's avatar
    beclo
    Member
    6 days ago

    How else can we get this moved up the priority list? It's super frustrating!

  • With payday super coming in, can we get this sorted ASAP. It seems like a ridiculous problem for an accounting software to have, and that a solution should be forthcoming.