Offline backups - why have they stopped?

This one caught us out too, we only noticed when the option was just gone after the update. Since the status here says Closed I don't think they're bringing it back, so a mate and I have started building a replacement ourselves. It connects read only through the official MYOB API and copies the whole file out (ledger, sales, purchases, payroll, all the attachments) into your own Google Drive or OneDrive or Dropbox, either on a schedule or as a one off snapshot at EOFY or BAS time. Have to be honest about one thing, it can't create a proper .myox you could restore, MYOB doesn't allow third party apps to do that. What you get is a complete copy in Excel/CSV that you can keep independently and hand to an auditor. Waitlist is at covlens.com/ledgervault if it's any use to anyone here. Would also like to hear what your auditors actually ask for at year end, we're still working out exactly what goes in the archive. And to be clear this is our own thing, nothing to do with MYOB.

Myob- start consulting with your customers! Not happy. I pay for 10 online files using the desktop versions and have been a myob customer for 26 years-so I think I’m entitled to have my say. 

If we pay for the file then we are entitled to store it wherever we want. If you want a copy every 6 months then fine- make it an addition automatic backup feature. 
what’s the big deal if customers data is held in off site places??  

Hi jge​ Veejays​ janeengero​ WTF12​ MYOB_LT_User​ 

For anyone needing a separate copy of MYOB records for audit, BAS, EOFY, migration, or point-in-time record keeping, MyDataXport may help.

It does not reinstate MYOB’s offline backup function and it does not create a MYOB restore file. MYOB would still remain the live accounting system.

What MyDataXport does is export MYOB data and attachments into cloud storage controlled by the business, such as Google Drive, OneDrive, or Dropbox.

That gives users an independent archive outside MYOB, which can be useful where you need to retain records separately from the live MYOB file or MYOB’s own online backup process.

Disclosure: I’m connected with MyDataXport. It is listed on the MYOB App Marketplace here:
https://www.myob.com/au/apps/mydataxport

More information is available here:
https://www.mydataxport.com

Hi Amanda - have discovered another issue regarding not being able to make offline backups.  MYOB only gives me entitlement balance information for staff for last financial year and current financial year.  If I am doing a final pay and I need to work out if staff have taken LSL when determining their final LSL payout how am I supposed to get this information if my current online file doesn't have it and I don't have an offline back to be able to restore to find the information.

Again it would be good to know if MYOB are taking on board the many complaints being raised.

Keeping an offline backup is just good record keeping - no point having online files only with no backup in case of emergencies no matter how good MYOB says it backups are!

Our company file IS stored online. We want to store a backup elsewhere.. not on your server for security purposes. A Backup should never be held on the same server... it defeats the purpose of having a backup. Your Development Team needs to reinstate the option to save a backup to the location of our choice. We're not taking our data offline, we are just storing it outside your server.

I also am not happy with MYOB with not being able to do OFFLINE BACKUPS, why do you keep changing the program when it works for your clients, do you ever ask us for our feed back, I also didnt want the QR code on my invoices, we pay enough money for the subscription cant you just leave things as they are

What bs  no email received.

true, we have same need for offline file for audit requirment.

How can we download an online backup to our offline backup - we need a physical copy on a storage medium for audit reasons - can you please advise how this can be accessed for our records. Absolutely unacceptable that we can't even choose the way we store our financial records - if internet is not available then we cannot access anything offline.. Is there a workaround that MYOB can deliver ----this is a majpr issue

I have just rung MYOB and the above does not exist anymore.   They have deleted it.

I have requested for the Penetration Testing of their systems which should be done annually.  Just waiting for their copy