Can we please have offline backups back? I don't like the idea of having everything in the cloud and having no control whatsoever over MY datafile.
This answer is what suits MYOB not its customer base.
Nothing that MYOB has done in the last 12 months has "reflected the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors."
The number of complaints you have had on every single update must even be getting to you. Logging a support note is useless - it takes over 4 weeks to respond. Phoning is useless with wait times over a couple of hours. The best we have is the "Community" to help solve problems. Need help with a subscription - too bad.
And you expect us to trust you with our data file in the cloud and also its backup in the very same place. Security 101 is to store them in a different place.
The answer also only relates to clients who were using MYOB offline and ignores the fact that they have removed the access for clients using MYOB online. I don't think Amanda has understood the question or what the update has actually done. The customer base is very unhappy, judging by the comments and unhappy customers leave.