Offline backups - why have they stopped?

AmandaMYOB​ 

We are also performing offline backups, as we have an audit requirement and will need to provide the tax return file to our auditor.

Even though MYOB is moving towards a fully online platform, maintaining offline backups remains a good practice and is still a useful accounting tool. We can keep an offline backup and when access is required, simply upload the backup file to MYOB online.

If you don't offer differentiated services, then you're no different from other online only software like Xero. We operate multiple entities and are currently paying over $400 per month. Given that level of investment, we would expect additional value and flexibility. Otherwise, why wouldn't we simply move to a lower-cost option like Xero?

How can we download an online backup to our offline backup - we need a physical copy on a storage medium for audit reasons - can you please advise how this can be accessed for our records. Absolutely unacceptable that we can't even choose the way we store our financial records - if internet is not available then we cannot access anything offline.. Is there a workaround that MYOB can deliver ----this is a majpr issue

This should be an available option for all AccountRight users as we all don't want to store everything online.  Some of us reply on offline backups for other purposes and you have taken away this option for us.  Not Happy!! And yet another update MYOB "thinks" will be a good option, but actually isn't!

Our company file IS stored online. We want to store a backup elsewhere.. not on your server for security purposes. A Backup should never be held on the same server... it defeats the purpose of having a backup. Your Development Team needs to reinstate the option to save a backup to the location of our choice. We're not taking our data offline, we are just storing it outside your server.

https://www.myob.com/au/support/myob-business/product-account/about-backing-up-and-restoring-company-files?srsltid=AfmBOoo_IrSt4-maq2ljyyuhCWJzHj2ePmGDK8JEZQPB87QGKy1ZgM_l&productview=Browser  

This information still states we should be able to do an offline backup.  But I no longer have that option.

AmandaMYOB​

Once again, MYOB's product team has chosen to remove and add features without first consulting its customers, making assumptions about customer needs rather than seeking feedback from the businesses that use the product every day.

Can you please pass this feedback on to your product team? They seem to be making changes that are gradually ruining MYOB and making it less useful for long-term customers.

Hi Amanda - this response doesn't really answer my question.  As I noted my file is online and has been for a number of years.  I still want the ability to do offline backups.  The post you reference above also does not address this issue.  I would still like to know why we cannot have offline backups for online files.  The snapshot I showed above was given to us when this was first announced and appeared to indicate that we would continue to be able to do offline backups.  We have received no notification that this had changed - only realised today with the software update.

Once again, MYOB's product team has chosen to remove and add features without first consulting its customers, making assumptions about customer needs rather than seeking feedback from the businesses that use the product every day.

Can you please pass this feedback on to your product team? They seem to be making changes that are gradually ruining MYOB and making it less useful for long-term customers.

I have just rung MYOB and the above does not exist anymore.   They have deleted it.

I have requested for the Penetration Testing of their systems which should be done annually.  Just waiting for their copy

true, we have same need for offline file for audit requirment.