Offline Backups

Myob I have been a member for over 30 years and this year being forced to go online and then only being able to use Myob when you have internet cover, and although this doesn't happen often there is times when the internet is not working and this is incredibly frustrating.  We need to be able to backup our data on other platforms other than MYOB Cloud base for our own security also we need to give this information to our accountant.  You removed this function without notifing you paying customers, this is a function we need to have and this needs to be rectified ASAP.

This is why I haven't moved my clients to Xero - no backups.  Most people need to save a backup after each financial year completed.  A snapshot in time.  Online files now can be "manipulated" going years back.  Clients forget to turn on the audit trail feature and then what?

MYOB keeps on backing up over files so there will be no way to open a backup from 30/6/2026 in the future.

It is absolutely insane to prevent MYOB users from being able to back up their own files offline/locally. 

We are constantly reminded about the importance of keeping our data safe and having backups in the event of something going wrong. I don't accept that comment from Amanda that the ability to backup offline is the same as the push to move all MYOB files online to browser only; 2 different things.

Amanda says that the offline versions are built on technology that no longer meets current performance standards.  There is a lot I could say here about the online version of MYOB and its comparative functionality - for another day. 

The issue of being able to carry out a local backup and also being able to restore that back up if required is extremely important to meet IT risk management responsibilities.  Those companies who have ISO Risk Management Certification will not be meeting their standard obligations if they cannot safely and securely backup to a "trusted" location and restore from that file if required.

I personally like to hedge my bets and have some backed up in the cloud and backed up on my secure locations.  It would appear I can no longer do that.  Correct me if I am wrong, but that option seems to has been removed from the Set Up menu with one of the recent updates.  

When will it occur to MYOB developers that the opinion of clients actually matters?  If clients want to keep an offline backup of their data - why is this a bad thing?  Why won't MYOB support offline backups & restoration of these files as required?  The subscriptions have been paid.  The service should be available if the client deems it necessary and important.  

remember - Xero doesn't do this. At least MYOB are doing online backups - but I too would like to see the ability to download them.

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Only thing achieved by removing offline backups is another push for MYOBs ever increasing slide into irrelevance for Australian Businesses 

I access 3 company files 99% of the time online, but wish to keep backups offline for security and future reference 

With MYOBs Disgraceful record of support and retrograde progress, how could I ever trust them with MY company back up files only being kept online 

Please at least try and do at least one thing right and restore the offline back up option

Yes once again MYOB proving they can slide further and further from being relevant to any business in Australia 

it is my company file and i expect to be able to back up for security purposes 

With MYOBs Disgraceful track record how could i ever trust them to keep online back up only secure or available 

Hi Marlyse​ MichelleJFD​ jenniek​ Tony_Hogan​ Veejays​ 

This is one of the reasons we built MyDataXport.

It does not bring back MYOB’s offline backup function and it does not create a MYOB restore file. MYOB would still remain your live accounting system.

What it does provide is an independent export of your MYOB data and attachments into cloud storage you control, such as Google Drive, OneDrive, or Dropbox.

So, rather than relying only on MYOB’s internal online backups, you can maintain your own separate archive of the business records outside MYOB. That can be useful for record keeping, audit history, EOFY snapshots, migrations, or keeping access to historical information if a subscription changes later.

Disclosure: I’m connected with MyDataXport. It is listed on the MYOB App Marketplace here:
https://www.myob.com/au/apps/mydataxport

More information is here:
https://www.mydataxport.com

Can we access these online backups ourselves to save them to an external drive? I have tried looking for them on my PC but cant find them.

Hi AmandaMYOB​ 

As per all the above responses - offline backups for a client is a MUST. For record keeping it is crucial that we can have a snapshot in time backup - to prove accounts at a time. Going back in time in current data could well be different to what was done at the time. I don't mind that MYOB takes online backups - we just need to be able to download specific backups - MYOB only intends to keep these backups for 6 months - this is not long enough.

This is client data - which they have paid for - why can't they have a copy for their records?

Hi MYOB,

It seems you are conflating removal of the option for Offline Backups with "offline mode" and being a cloud based service. Offline Backups are required to have an external copy of our cloud based data that we can control. It is about risk mitigation. Removing the offline backup option increases the risk of losing data and gives us no control of that data. It is not good business practice.

If there is an alternative to only storing backups in your online cloud, please let us know.