Hi Team,
I’m currently using the web version of MYOB AccountRight to manage bills and have encountered a usability issue with how attachments are handled.
Each time I upload a bill, I also attach supporting documents such as screenshots of email approvals. However, MYOB automatically rearranges the attachments, which causes the invoice to no longer appear first or as the main reference file. I’ve tried reordering by deleting and re-uploading, as well as renaming the files to influence their position, but the system still displays them in an unpredictable order.
This presents confusion for our team and external auditors, as the key invoice is not immediately visible.
Would it be possible to:
- Introduce an option to set a primary/default attachment?
- Allow users to manually reorder attachments once uploaded?
- Or provide best practice recommendations to ensure the invoice always appears first?
I believe this would improve clarity and reduce errors during reviews. Thank you for considering this feedback, and I’d appreciate any advice or workaround you could offer in the meantime.
Kind regards,
Randolph
