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StarFlyer
9 days ago
0
Status:
Open

Surcharge from online payments not shown on invoice

When a customer pays for an invoice using the MYOB online payment system and the fee payment is set to be paid by the customer, the invoice doesn't update to show the service fee or surcharge that the customer paid. My customers then need to have a copy of the invoice showing this surcharge amount. Can the invoice please be updated to show the surcharge that both I can view as the supplier and the customer can view?

 

  This link refers to the issue commonly in the MYOB Community: Provide receipt showing surcharges | MYOB Community

 

Thanks.

Accounting

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  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    8 days ago
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    Hey StarFlyer

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea!.

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from online payments not shown on invoice","id":"message:891776","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:219012"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Idea:board:myob-business-ideasexchange"},"conversation":{"__ref":"Conversation:conversation:891776"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:891776"},"body":"

When a customer pays for an invoice using the MYOB online payment system and the fee payment is set to be paid by the customer, the invoice doesn't update to show the service fee or surcharge that the customer paid. My customers then need to have a copy of the invoice showing this surcharge amount. Can the invoice please be updated to show the surcharge that both I can view as the supplier and the customer can view?

 

  This link refers to the issue commonly in the MYOB Community: Provide receipt showing surcharges | MYOB Community

 

Thanks.

","body@stringLength":"913","rawBody":"

When a customer pays for an invoice using the MYOB online payment system and the fee payment is set to be paid by the customer, the invoice doesn't update to show the service fee or surcharge that the customer paid. My customers then need to have a copy of the invoice showing this surcharge amount. Can the invoice please be updated to show the surcharge that both I can view as the supplier and the customer can view?

 

  This link refers to the issue commonly in the MYOB Community: Provide receipt showing surcharges | MYOB Community

 

Thanks.

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Surcharge from online payments not shown on invoice - Status changed to: Open","moderationData":{"__ref":"ModerationData:moderation_data:891835"},"body":"

Hey StarFlyer

\n

Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea!.

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