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David68's avatar
David68
User
4 months ago
Solved

Cheque received for part overpayment

We were advised that two old account with a supplier (AGL) were closed and we had an entitlement to an amount This amount was subsequently reduced as accounts came through Initially I had processed...
  • Genreve_S's avatar
    Genreve_S
    4 months ago

    Hi David68, 


    Welcome to the Community Forum and thank you for your post.

     

    I understand your need to ensure that the account payable transaction aligns with the credit amount you're set to receive. If the payable amount and the credit are identical in value, you could potentially process a refund to the ledger account, effectively neutralizing the value in the bank. 

     

    The specific steps to do this may vary depending on the software you're using. I recommend checking the Browser or Desktop tab of this article for more detailed guidance.

     

    If this doesn't fully address your query, please don't hesitate to provide more information about your situation. We're here to assist you further.

     

    Thanks,
    Genreve

     

Genreve_S's avatar
Genreve_S
MYOB Moderator
4 months ago

Hi David68, 


Welcome to the Community Forum and thank you for your post.

 

I understand your need to ensure that the account payable transaction aligns with the credit amount you're set to receive. If the payable amount and the credit are identical in value, you could potentially process a refund to the ledger account, effectively neutralizing the value in the bank. 

 

The specific steps to do this may vary depending on the software you're using. I recommend checking the Browser or Desktop tab of this article for more detailed guidance.

 

If this doesn't fully address your query, please don't hesitate to provide more information about your situation. We're here to assist you further.

 

Thanks,
Genreve