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Robyn-COS's avatar
Robyn-COS
Contributing Cover User
11 months ago

Bank feed not updating

Bank feed on NAB Visa account stopped updating in March.  I have put this message here a month ago.  Cel asked me to send my information to her which I did and I have never heard back.  This is causing heaps of extra work and causing errors.  We need this fixed.  I dont have 3 hours to speak to the call centre overseas and I need action.  How do I get it ???

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  • Hannah_V's avatar
    Hannah_V
    MYOB Moderator
    11 months ago

    Hi, Robyn-COS thank you for reaching out. I do apologize for this inconvenience. 

    Rest assured that I will help you with this one. 

     

    To further assist you, can you please send me a private message with the following information:

    • Serial Number
    • First and Last Name
    • Company Name

     

    Regards,

    Hannah 

  • Hannah_V's avatar
    Hannah_V
    MYOB Moderator
    11 months ago

    Hi, Robyn-COS follow-up on the information mentioned above.

     

    Feel free to send the information needed and I'll be happy to assist you.

     

    Regards,

    Hannah

    • Robyn-COS's avatar
      Robyn-COS
      Contributing Cover User
      11 months ago

      Thks Hannah.  Cel tells me she has fixed it and I should have it working within a week.